Melissa Flower
Melksham,Wiltshire
Summary
Established mortgage advisor with a vast experience of writing business for remortgages and purchases for client retention and on a new build basis. This is for regulated and non regulated business, including help-to-buy, shared ownership and working with complexities such as, for self employed persons and auction finance. A driven individual with excellent planning and prioritisation skills, to manage applications within strict timescales.
Knowledgeable about financial services and up to date with criteria's, and compliance, along with strong communication and customer service skills.
Proven history of hitting targets set within the role.
Overview
7
7
years of professional experience
Work history
Mortgage advisor
Meridian Mortgages
2025.01 - Current
- Developed personalised mortgage plans, enhancing client trust and loyalty.
- Promoted variety of insurance products relevant to mortgages, adding value to customer service.
- Maintained up-to-date knowledge of industry trends for superior service delivery.
- Increased client satisfaction by providing clear, concise mortgage advice.
- Simplified complex financial terms for better client understanding.
- Ensured compliance with regulatory standards throughout all procedures.
- Reduced application processing time with effective document management strategies.
- Streamlined communication channels between lenders, solicitors and estate agents for smoother transactions.
- Managed high-volume case loads efficiently whilst maintaining attention to detail.
- Provided additional advice and guidance on buildings cover and life insurance.
Mortgage Advisor
Mojo Mortgages
London
2024.03 - 2024.11
- Written business per month of over £25,000 and circa 40 applications.
- Developed strong client relationships for trust and satisfaction.
- Secured financial stability for clients by advising on suitable mortgage products.
- Processed mortgage applications through various lender portals, with full understanding of process and requirements for a fully packaged case.
- Maintained up-to-date market knowledge for advice and compliance, thus providing accurate advice to clients.
- Coordinated with solicitors, lenders and estate agents for smooth transactions.
- Provided exceptional level of customer service at all stages of mortgage loan process.
- Full fact finding established
- Use of crm systems (currently T7T)
Mortgage Advisor & Case Manager
DMI Finance
, Wiltshire
2019.11 - 2024.03
- Proven case manager for over 3 years, before obtaining CeMAP certification in March 2022
- Improved efficiency by handling mortgage applications and processing paperwork.
- Prepared legal documents to ensure proper execution of the loan process.
- Achieved timely communication with clients by maintaining regular updates on mortgage application status.
- Made sure of client satisfaction through prompt resolution of queries regarding mortgages.
- Managed daily administration duties for smooth operation of the office environment.
Education
CeMAP - Certificate in Mortgage Advice & Practice
Simply Academy - Online
Bath, Bath and North East Somerset 2022.03 - 2022.06
Skills
- CeMAP qualified
- Target-driven
- Insurance policies understanding
- Debt consolidation expertise
- Working under pressure
- Mortgage regulations understanding
- Strong It Skills
- Customer focused and good outcomes
- Documentation preparation efficiency
- Market awareness
- Understanding regulatory changes
- Mortgage application processing
- Financial documentation review
- Confidentiality assurance
- Credit report analysis
- Mortgage product knowledge
- Clear communication
- Customer Service
- Regulatory compliance
- Salesforce CRM
- Phone system knowledge
- Repayment calculations and planning
Personal Information
- Happy to work onsite or remotely.
- Willing to commit to weekend work.
- Based in Melksham, Wiltshire but happy to commute
- GCSEs 8 total. All C and above
Timeline
Mortgage advisor
Meridian Mortgages
2025.01 - Current
Mortgage Advisor
Mojo Mortgages
2024.03 - 2024.11
CeMAP - Certificate in Mortgage Advice & Practice
Simply Academy - Online
2022.03 - 2022.06
Mortgage Advisor & Case Manager
DMI Finance
2019.11 - 2024.03