Louise Chester
Fleetwood,Lancashire
Summary
Caring and supportive, creative, motivated and diligent person.
After having a stroke in 2022, I am more committed than ever to find the right career opportunity which will give me the chance to demonstrate my skills.
Overview
29
29
years of professional experience
14
14
years of post-secondary education
Work history
Exam invigilator
Aspire Academy
Blackpool, Lancashire
2023.09 - Current
- Provided eligible students with extra time in line with exam regulations.
- Recorded details of late arrivals and early leavers in line with established procedure.
- Seated candidates in line with seating plan.
- Promoted correct exam conduct, verifying student adherence to school regulations at all times.
- Announced times at periodic intervals as necessary.
- Guaranteed exam room functionality, fixing issues promptly and thoroughly.
- Advised candidates on possessions permitted in exam venues to prevent rule breaches.
- Upheld strict exam conditions in line with up-to-date regulations.
- Minimised exam disruptions by handling student queries in quiet, unobtrusive manner.
- Answered student questions in line with strict protocols.
- Prepared desks with correct exam papers and accompanying tools.
- Explained exam conditions and procedures before entering exam area.
- Enforced penalties for students violating exam rules and regulations.
- Patrolled exam areas to maintain visual presence throughout exam.
- Maintained silent examination areas to give all candidates opportunity to focus and showcase abilities.
- Removed distractions, retrieved mobile phones and monitored surrounding movements.
Primary School Teacher
Rochdale LEA
Rochdale, Greater Manchester
2005.09 - 2020.02
- Collaborated with administrators to develop classroom policies, management strategies and discipline methods.
- Differentiated lesson delivery and class assessments to needs of various abilities, learning styles and educational needs.
- Strengthened class management techniques to elevate student behaviour, improving focus and engagement.
- Kept classrooms clean, organised and safe for students, teaching staff and visitors.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Collected, analysed and tracked data on student progress.
- Boosted student success by maximising individual learning, balancing group and individual instruction models to accommodate different academic levels.
- Administered assessments to determine each student's specific educational and social needs.
- Chaperoned students on field trips, maintaining safety and encouraging broadened learning.
- Adapted teaching materials to meet needs of Special Educational Needs and Disabilities (SEND) students.
- Prioritised strategies to develop responsible, independent learners.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
- Assessed student progress by administering tests and evaluating results, compiling termly and end-of-year student reports.
Customer Service
Greenhill Hotel
Wigton, Cumbria
2002.01 - 2005.08
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Arranged tables and set up linens and silverware in preparation for guests.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Assisted waiters during big events and functions to preserve smooth workflow.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Greeted and escorted guests to tables.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Verified customer age and information to determine eligibility for alcohol consumption.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Offered exceptional customer service to all guests.
Hotel Receptionist
N/A
Santandria , Menorca
2000.05 - 2002.07
- Handled customer payments and updated reservations.
- Maintained clean, tidy reception areas, ensuring consistently positive first impressions.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Achieved 5-star reviews by delivering outstanding customer service.
- Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
- Collected and processed guest data in line with data protection regulations.
- Scheduled and made reservations for guests using hotel and management software.
- Assisted staff with administrative duties during peak schedules.
- Collaborated with housekeeping and maintenance to address needs of guests.
- Informed guests regarding hotel events and announcements.
- Registered guest information on hotel database to maintain accuracy.
- Submitted incident and activity reports to manager to inform future decision-making on policies.
- Provided guests with keys and directions to room.
- Verified ID and payment preference of guests.
- Maintained tidy work area to support cleanliness and quality standards.
- Addressed questions and escalated issues complaints to management.
- Greeted guests and facilitated check-in and check-out procedures.
- Answered and transferred calls to designated recipients.
Holiday Representative
Sunworld
Mahon, Menorca
1997.05 - 2000.05
- Handled client issues such as lost luggage and health problems.
- Maximised guest enjoyment by encouraging socialising and involving new arrivals in activities.
- Maintained in-depth knowledge of resort and local area through participation in product and destination training.
- Ensured guest confidence, holding welcome meetings to explain daily activity schedules.
- Facilitated managerial decision-making by writing detailed customer satisfaction reports.
- Enabled smooth running of excursions, liaising with local facilities and transport providers to ensure schedule adherence.
- Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
- Set targets for seasonal holiday and tour sales to achieve revenue goals.
- Assessed prospective resort suitability and quality through in-person visits.
- Coordinated bus and transport companies to operate tours according to trip schedules.
- Informed resort representatives of guest arrival, package and departure details.
- Actioned customer feedback to improve tour and holiday offerings.
- Designed bespoke holiday packages to exact customer budget and resort requirements.
Education
BA English with QTS - English
St Martins College
Carlisle, Cumbria 2002.09 - 2005.05
A-Levels - History, French, Politics, General Studies
Durham Johnston Comprehensive School
Durham 1997.09 - 2000.06
GCSEs - N/a
St Annes High School
Wolsingham, Durham 1988.09 - 1997.06
Skills
- Positive reinforcement skills
- Organisational skills
- Confidence building strategies
- Professional demeanour
- Exceptional written and verbal communication skills
- Microsoft Office
- Administrative support
Languages
French
Advanced
Spanish
Advanced
Timeline
Exam invigilator
Aspire Academy
2023.09 - Current
Primary School Teacher
Rochdale LEA
2005.09 - 2020.02
BA English with QTS - English
St Martins College
2002.09 - 2005.05
Customer Service
Greenhill Hotel
2002.01 - 2005.08
Hotel Receptionist
N/A
2000.05 - 2002.07
A-Levels - History, French, Politics, General Studies
Durham Johnston Comprehensive School
1997.09 - 2000.06
Holiday Representative
Sunworld
1997.05 - 2000.05
GCSEs - N/a
St Annes High School
1988.09 - 1997.06