Highly skilled professional with expertise in effective communication, time optimisation, and customer service. Demonstrates proficiency in ICT skills, including ECDL, and possesses a strong understanding of operating systems and safeguarding procedures. Adept at maintaining accurate records, managing complaints, and ensuring professional boundaries are upheld. Known for resourcefulness, a positive attitude, and the ability to remain calm under pressure while delivering exceptional results. Committed to leveraging these competencies to contribute to organisational success.