Eliza Wilcock
Faversham,Kent
Summary
Dedicated Front of House Waitress experienced in customer engagement and service delivery. Ensured customer satisfaction through prompt meal and beverage service while maintaining cleanliness and efficiently managing multiple tables during peak hours. Demonstrated reliability and teamwork skills, complemented by strong performance in Hospitality and Catering studies, recognised with an award at the end of the school year.
Overview
1
1
year of professional experience
Work History
Front of House Waitress
Red Lion Pub, Badlesmere
Faversham, Kent
05.2025 - Current
- Greeted guests upon arrival, providing a warm and inviting atmosphere in the dining area.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Managed multiple tables efficiently, prioritising tasks to maintain seamless service during peak hours.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Maintained safe hygiene and food handling standards for full compliance.
- Answered phones politely and promptly while accurately recording and confirming reservations.
Work Experience
Unique building solutions
06.2026 - 06.2026
- Maintained general cleanliness of worksite, including removing rubble and cleaning surfaces for painters, tidying regularly to maximise workflow.
- Reduced exposure to hazards by wearing personal protective equipment.
- Loaded and unloaded equipment, tools and materials from vehicles.
Education
GCSEs - English, Maths, Science, History, Sports science, Hospitality and Catering.
Towers school and sixth form
Ashford 2025 - 2027
Skills
- Food safety compliance
- Order processing
- Table management
- Reservation coordination
- Cleanliness standards
- Food preparation
- Customer service
- Customer satisfaction
- Efficient under pressure
- Time management
- Team collaboration
- Teamwork
- Communication skills
- Positive attitude
- Client engagement
- Table clearing
- Computer literacy
Timeline
Work Experience
Unique building solutions
06.2026 - 06.2026
Front of House Waitress
Red Lion Pub, Badlesmere
05.2025 - Current
GCSEs - English, Maths, Science, History, Sports science, Hospitality and Catering.
Towers school and sixth form
2025 - 2027