Elise Lewis-Davies
North Cadbury,Somerset
Summary
Motivated student aspiring to find position in legal industry. Prepared to apply communication skills and passion for law. Excited to engage in professional environment and embrace opportunities.
Overview
6
6
years of professional experience
Work history
Front of house assistant
North Cadbury court
North Cadbury, Somerset
03.2022 - Current
- Boosted first impression for customers by maintaining clean and orderly front-of-house area.
- Assisted in managing customer complaints and feedback, addressing issues promptly.
- Communicated with kitchen teams to establish good food and service flows.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Worked with day-of event staff to minimise delays and disruptions using critical thinking skills to solve unexpected issues.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
Sales advisor
H&M
Yeovil, Somerset
09.2018 - Current
- Retained customers by building rapport and delivering tailored product recommendations.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Signed customers up to brand loyalty schemes, increasing repeat store spending.
Education
Bachelor of Science - Psychology
Plymouth University
Plymouth 09/2022 - 05/2024
A-Levels -
Strode College
Street 09/2018 - 05/2020
GCSEs -
Huish Episcopi Academy
Langport 09/2013 - 07/2018
Skills
- Task prioritisation
- Strict confidentiality
- Interactive communication skills
- Event planning
- Writing and editing
- Customer service
- Excellent time management
Affiliations
- Hockey
- Politics
- Travel
Timeline
Front of house assistant
North Cadbury court
03.2022 - Current
Sales advisor
H&M
09.2018 - Current
Bachelor of Science - Psychology
Plymouth University
09/2022 - 05/2024
A-Levels -
Strode College
09/2018 - 05/2020
GCSEs -
Huish Episcopi Academy
09/2013 - 07/2018
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