NAHEMA KATUN ALI
Enfield
Summary
Detail-oriented Administrative Professional with a strong background in higher education and customer service. Skilled in managing inquiries, maintaining records, and coordinating activities to optimise business support. Collaborates effectively with diverse stakeholders and adept in Microsoft Office, data management, and GDPR compliance, delivering high-quality administrative services in fast-paced environments.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Front of House Assistant
London Metropolitan University
2025.05 - 2026.06
- Acted as the first point of contact for students, staff and visitors, responding to enquiries via telephone, email and in person.
- Managed shared communications and directed enquiries to appropriate departments, ensuring timely responses.
- Maintained accurate records and administrative documentation in accordance with GDPR requirements.
- Supported the organisation and delivery of university events, meetings and student-facing activities.
- Assisted with room bookings, scheduling and coordination of facilities.
- Produced, updated and maintained spreadsheets, documents and administrative records using Microsoft Office.
- Worked collaboratively with academic and professional services teams to support daily operations.
- Prioritised multiple tasks effectively within a busy front-facing environment while maintaining excellent service standards.
Customer Service Administrator
Currys Ltd
2024.02 - 2025.05
- Provided comprehensive administrative support within a fast-paced customer service environment.
- Managed high volumes of telephone, email and written correspondence while maintaining accuracy and professionalism.
- Maintained customer records and updated databases with a high level of accuracy.
- Processed documentation and supported administrative workflows to improve operational efficiency.
- Trained new employees on company systems, policies and procedures.
- Liaised with multiple internal departments to resolve enquiries and ensure timely completion of tasks.
- Produced reports and maintained records using Microsoft Office applications.
Sales Assistant
Currys Ltd
2019.10 - 2024.02
- Maintained accurate records of sales, customer interactions and service agreements.
- Supported departmental administration and stock management processes.
- Collaborated with colleagues across departments to achieve operational objectives.
- Delivered excellent customer service while managing competing priorities and deadlines.
- Developed strong communication and problem-solving skills through daily customer interaction.Focused on marketing products and care services within computing.
- Delivered an exceptional customer experience following LIFE.
- Contributed to achieving store sales targets and performance goals.
- Trained regularly on company policies and product knowledge.
- Marketed products and care services comprehensively and accurately.
- Collaborated across various departments and product ranges.
Sales Assistant
Primark
2017.07 - 2018.09
- Built strong customer relationships through effective communication.
- Provided product advice and assisted in product selection.
- Managed stock levels and utilised opportunities to maximize sales.
- Coordinated sales promotions and displays to enhance customer engagement and store presentation.
- Operated tills and managed financial transactions to ensure accurate cash handling.
- Monitored market trends and sales targets to identify opportunities for growth.
- Recorded sales data for analysis and strategic planning.
Education
Foundation degree - Marketing, Advertising, and Digital Communications
London South Bank University
GCSEs - English Literature, English Language, Biology, Chemistry, Physics, Maths
Nightingale Academy
LONDON 2011.09 - 2016.07
A Levels - Sociology, English Language, English Literature, Biology
Haringey Sixth Form College
2016.09 - 2018.07
Skills
- Customer Service
- Administrative Support
- Schedule management
- Record management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Attention to detail
- Task prioritisation
- Teamwork
- Problem Solving
- Written Communication
- Verbal Communication
Accomplishments
- Higher Education Achievement Report Badge
- BCS Level 2 ECDL Certificate in IT Application skills (QCF)
- NTYE Young Entrepreneur's Programme certificate
- The Lion Heart Challenge continuum programme
- Recognition as a student ambassador
- Completed a half marathon
Personal Information
Custom
Available upon request.
Languages
Bengali
Fluent
Affiliations
- photography
- gardening
- gym
References
References available upon request.
Timeline
Front of House Assistant
London Metropolitan University
2025.05 - 2026.06
Customer Service Administrator
Currys Ltd
2024.02 - 2025.05
Sales Assistant
Currys Ltd
2019.10 - 2024.02
Sales Assistant
Primark
2017.07 - 2018.09
A Levels - Sociology, English Language, English Literature, Biology
Haringey Sixth Form College
2016.09 - 2018.07
GCSEs - English Literature, English Language, Biology, Chemistry, Physics, Maths
Nightingale Academy
2011.09 - 2016.07
Foundation degree - Marketing, Advertising, and Digital Communications
London South Bank University