Martina Bizzarri Rincon
London
Summary
Martina is a hardworking artist that has been committed to the arts and the entertainment industry throughout her education, training, and professional work. During her time at Goldsmiths University and at the BRIT School, she worked in countless productions, undertaking a variety of roles that gave her the necessary experience to work in a theatre, both on-stage and backstage. Having assisted theatrical productions as front of house assistant and having worked both in retail and hospitality, Martina has gained the essential communication and organisational skills needed to provide excellent customer service.
Overview
2
2
years of professional experience
Work history
Front of house assistant
Goldsmiths University
London
04.2024 - 05.2024
- Enhanced customer experience by providing warm and friendly service.
- Managed reservations for prompt and efficient seating of guests.
- Ensured smooth operation with attention to cleanliness and orderliness of the front house area.
- Handled customer complaints to achieve resolution and maintain satisfaction.
Waiting staff member
Splendid
London
10.2023 - 03.2024
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Assisted with inventory management, streamlined restaurant operations.
Retail sales assistant
Guess
London
09.2022 - 12.2022
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
Retail sales assistant
Cricklewood Cats Protection
London
02.2022 - 07.2022
- Enhanced customer satisfaction by providing exceptional service and addressing queries.
- Assisted customers in product selection for increased sales.
- Managed inventory with regular stock checks to maintain optimal levels.
- Accomplished store cleanliness by routinely tidying displays and shelves.
Education
Bachelor of Arts - Drama and Theatre Arts
Goldsmiths, University of London
London 09/2021 - 09/2024
A-Levels - Musical Theatre and history
BRIT School for Performing Arts and Technology
Croydon 08/2019 - 07/2021
Skills
- Multilingual communication: Fluent in English, Spanish and Italian
- Excellent written and verbal communication in three languages
- Customer service
- Conflict resolution
- Event planning experience
- Complaint handling
- Excellent time management and ability to meet deadlines
Timeline
Front of house assistant
Goldsmiths University
04.2024 - 05.2024
Waiting staff member
Splendid
10.2023 - 03.2024
Retail sales assistant
Guess
09.2022 - 12.2022
Retail sales assistant
Cricklewood Cats Protection
02.2022 - 07.2022
Bachelor of Arts - Drama and Theatre Arts
Goldsmiths, University of London
09/2021 - 09/2024
A-Levels - Musical Theatre and history
BRIT School for Performing Arts and Technology
08/2019 - 07/2021
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