Elisa Hu
London
Summary
Customer focused retail assistant with experience in women's apparel sales, wholesale operation. I'm capable of managing orders, providing online and in-store sales assistance, providing excellent customer service, and maintaining high retail standards. Strong communication skills, knowledge of digital platforms, and a proactive, team oriented attitude.
Overview
3
3
years of professional experience
Work history
Retail Sales assistant
Pop Mart
London
03.2026 - Current
- Strong product knowledge of blind box series and collectibles was displayed to help customers make purchases.
- To increase sales and reach goals, actively promoted new releases and upsold products.
- Oversaw back-of-house activities, such as inventory control and stock organization.
Social Media Content Creator
Bessie London
London
01.2025 - 04.2025
- Ensured a consistent brand identity across all platforms by supervising the creation of content for Instagram and TikTok accounts.
- Developed and produced short-form video and photo material that captured the attention of the target audience.
- Encouraged brand promotion via the use of narrative, audience-focused material, and visual appeal.
Retail Sales Associate
Wanli
Rome
06.2024 - 08.2024
- Provided personalized product suggestions and style advice to consumers at a retail women's apparel store.
- Oversaw retail (one-piece sales) and wholesale orders, ensuring accurate processing and customer satisfaction.
- Made arrangements for internet buyers' purchase confirmation, packaging, and delivery.
Bubble Tea Shop Worker
Youyou Tea
Rome
05.2023 - 06.2023
- Produced a range of bubble tea drinks while following conventional recipes and quality requirements.
- Maintained stringent standards for food safety, sanitation, and hygiene in order to comply with store laws.
- Effectively interacted with team members to ensure smooth workflow and effective service.
Education
MA - Promotional Media
Goldsmiths, University of London
LondonBA - Digital Media, Culture & Technology
Royal Holloway University of London
LondonSkills
- Customer service
- Brand promotion
- Visual merchandising
- Sales support
- Face-to-face selling
- Content Creation
- Digital Marketing
- Bilingual or multilingual
Languages
English
Advanced
Italian
Native
Chinese
Native
Hobbies and Interests
- Modelling
- Singing
Timeline
Retail Sales assistant
Pop Mart
03.2026 - Current
Social Media Content Creator
Bessie London
01.2025 - 04.2025
Retail Sales Associate
Wanli
06.2024 - 08.2024
Bubble Tea Shop Worker
Youyou Tea
05.2023 - 06.2023
BA - Digital Media, Culture & Technology
Royal Holloway University of London
MA - Promotional Media
Goldsmiths, University of London