Elijah Newbrook-Miah
Walsall,West Midlands
Summary
Dedicated retail professional with a strong foundation in exceptional communication and customer service. Skilled in maintaining store cleanliness, utilising retail technology, and ensuring compliance with health and safety regulations. Proven ability to manage complaints effectively and multitask efficiently. Committed to leveraging flexible schedule availability to meet the needs of the company. Wanting a change in career path to suit my dream and aspiration.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
Work history
Retail Assistant/Barista/Acting Manager
Yarwood Events
Ellesmere, Shropshire
2023.01 - Current
- Delivered excellent customer service and aswered and queries about ingredients and allergens.
- Trained 4 colleagues on how to safely and properly work the kiosk.
- Worked in a fast-paced environment providing fast service and quality drinks.
- Maintained a high level of hygiene.
- Responsible for the cleansliness of the kiosk.
- Used multiple machines, many of which are disassembled and cleaned using chemicals. After, they're reassembled safely.
- In charge of ordering stock when it was low and maintaining the correct level of stock.
- Used numerous types of technology such as a till, card machine and tablet where forms were filled in each day.
- Worked independantly in the week and in a team at weekends and holdidays' keeping a high level of verbal communication so everything runs smoothly.
- Rotation of stock so that dates are known and expired items can be removed.
- In charge of cash and taking payments as well as cashing up at the end of each day.
- Responsible for ensuring the kiosk is locked and alarms are set as well as everything such as tables and chairs.
- Making sure litter is picked up to maintain a healthy environment.
Education
A-Levels - History, Product Design and Combined English
Shrewsbury College
Shrewsbury, Shropshire 2022.09 - 2024.06
GCSEs - English Literature and Language, Maths, Triple Science, History, French and Computer Science
Lakelands Academy
Ellesmere, Shropshire 2017.09 - 2022.06
Ellesmere Primary School
Ellesmere, Shropshire 2014.09 - 2017.06
Cockshutt Primary School
Cockshutt, Shropshire 2012.09 - 2014.06
Skills
- Excellent Communication
- Store cleanliness maintenance
- Retail security systems familiarity
- Retail technology use
- Flexible schedule availability
- Complaint resolution
- Health and Safety regulations
- Efficient multitasking
- Complaint management
- Excellent Customer Service
- Confident communicator
Affiliations
- My hobbies include playing sports such as snooker, pool and darts. I have a huge interest in gaming especially simulations and racing where I've put virtual hours into driving trains, some of which are west midlands trains. I enjoy hiking and walking, the outdoors in general and I'm very big on camping.
Timeline
Retail Assistant/Barista/Acting Manager
Yarwood Events
2023.01 - Current
A-Levels - History, Product Design and Combined English
Shrewsbury College
2022.09 - 2024.06
GCSEs - English Literature and Language, Maths, Triple Science, History, French and Computer Science
Lakelands Academy
2017.09 - 2022.06
Ellesmere Primary School
2014.09 - 2017.06
Cockshutt Primary School
2012.09 - 2014.06