Elijah Austin
Worcester,Worcestershire
Summary
A professional with a strong foundation in customer service and marketing, demonstrating expertise in digital and internet marketing strategies. Skilled in customer engagement and relationship-building, with a calm demeanour and positive attitude that enhances client interactions. Proficient in health and safety compliance, money handling, and alcohol law familiarity, ensuring operational excellence. Career goals include leveraging marketing awareness to drive innovative service marketing initiatives.
Overview
3
3
years of professional experience
15
15
years of post-secondary education
Work history
Bartender
Greene King
Worcester, Worcestershire
2023.06 - Current
- Developed rapport with regular patrons, fostering a loyal customer base.
- Promoted special events and offers, effectively leading to increased footfall on those days.
- Resolved customer complaints promptly to maintain good relationships.
- Collaborated with team members to provide seamless service during busy periods.
- Recommended drinks to customers, increasing overall sales.
- Created an inviting atmosphere through friendly interaction with customers.
- Checked identification of customers to ensure legal drinking age compliance.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Handled cash transactions securely minimising risk of theft or fraud.
Volunteer Cashier
St Richards Hospice Store
Worcester, Worcestershire
2022.10 - 2023.03
- Greeted each customer warmly, creating a friendly shopping environment.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Assisted customers with enquiries to enhance their shopping experience.
- Processed payments swiftly for improved customer experience.
- Handled high volumes of transactions during holiday seasons efficiently.
- Communicated product information to customers, driving informed purchases.
Education
A-Levels - Business Level 3 Extended Certificate
Worcester Sixth Form Worcester
Worcester 2023.08 -
A-Levels - Food Science and Nutrition - L3 Diploma
Worcester Sixth Form College
Worcester 2023.09 - 2025.06
A-Levels - IT - BTEC L3 Extended Certificate
IT - BTEC L3 Extended Certificate
Worcester 2023.09 - 2025.06
GCSEs - Maths
Tudor Grange Academy Worcester
Worcester 2018 - 2023.06
GCSEs - English
Tudor Grange Academy Worcester
Worcester 2018.09 - 2023.06
GCSEs - Combined Science
Tudor Grange Academy Worcester
Worcester 2018.08 - 2023.06
GCSEs - Business Studies
Tudor Grange Academy Worcester
Worcester 2021.08 - 2023.06
Skills
- Alcohol law familiarity
- Money handling
- Positive attitude
- Calm demeanour
- Customer engagement
- Health and Safety Compliance
- Customer Service
- Relationship-building
- Marketing awareness
- Newsletter marketing
- Influencer marketing awareness
- Service marketing
- Marketing products
- Digital marketing
- Internet marketing
- Email marketing tactics
Timeline
A-Levels - Food Science and Nutrition - L3 Diploma
Worcester Sixth Form College
2023.09 - 2025.06
A-Levels - IT - BTEC L3 Extended Certificate
IT - BTEC L3 Extended Certificate
2023.09 - 2025.06
A-Levels - Business Level 3 Extended Certificate
Worcester Sixth Form Worcester
2023.08 -
Bartender
Greene King
2023.06 - Current
Volunteer Cashier
St Richards Hospice Store
2022.10 - 2023.03
GCSEs - Business Studies
Tudor Grange Academy Worcester
2021.08 - 2023.06
GCSEs - English
Tudor Grange Academy Worcester
2018.09 - 2023.06
GCSEs - Combined Science
Tudor Grange Academy Worcester
2018.08 - 2023.06
GCSEs - Maths
Tudor Grange Academy Worcester
2018 - 2023.06