Summary
Overview
Work history
Education
Skills
Timeline
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Elijah Austin

Worcester,Worcestershire

Summary

A professional with a strong foundation in customer service and marketing, demonstrating expertise in digital and internet marketing strategies. Skilled in customer engagement and relationship-building, with a calm demeanour and positive attitude that enhances client interactions. Proficient in health and safety compliance, money handling, and alcohol law familiarity, ensuring operational excellence. Career goals include leveraging marketing awareness to drive innovative service marketing initiatives.

Overview

3
3
years of professional experience
15
15
years of post-secondary education

Work history

Bartender

Greene King
Worcester, Worcestershire
06.2023 - Current
  • Developed rapport with regular patrons, fostering a loyal customer base.
  • Promoted special events and offers, effectively leading to increased footfall on those days.
  • Resolved customer complaints promptly to maintain good relationships.
  • Collaborated with team members to provide seamless service during busy periods.
  • Recommended drinks to customers, increasing overall sales.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Provided excellent service to customers, resulting in repeat business.
  • Handled cash transactions securely minimising risk of theft or fraud.

Volunteer Cashier

St Richards Hospice Store
Worcester, Worcestershire
10.2022 - 03.2023
  • Greeted each customer warmly, creating a friendly shopping environment.
  • Took initiative in restocking shelves during downtime, enhancing product availability.
  • Assisted customers with enquiries to enhance their shopping experience.
  • Processed payments swiftly for improved customer experience.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Communicated product information to customers, driving informed purchases.

Education

A-Levels - Business Level 3 Extended Certificate

Worcester Sixth Form Worcester
Worcester
08.2023 -

A-Levels - Food Science and Nutrition - L3 Diploma

Worcester Sixth Form College
Worcester
09.2023 - 06.2025

A-Levels - IT - BTEC L3 Extended Certificate

IT - BTEC L3 Extended Certificate
Worcester
09.2023 - 06.2025

GCSEs - Maths

Tudor Grange Academy Worcester
Worcester
2018 - 06.2023

GCSEs - English

Tudor Grange Academy Worcester
Worcester
09.2018 - 06.2023

GCSEs - Combined Science

Tudor Grange Academy Worcester
Worcester
08.2018 - 06.2023

GCSEs - Business Studies

Tudor Grange Academy Worcester
Worcester
08.2021 - 06.2023

Skills

  • Alcohol law familiarity
  • Money handling
  • Positive attitude
  • Calm demeanour
  • Customer engagement
  • Health and Safety Compliance
  • Customer Service
  • Relationship-building
  • Marketing awareness
  • Newsletter marketing
  • Influencer marketing awareness
  • Service marketing
  • Marketing products
  • Digital marketing
  • Internet marketing
  • Email marketing tactics

Timeline

A-Levels - Food Science and Nutrition - L3 Diploma

Worcester Sixth Form College
09.2023 - 06.2025

A-Levels - IT - BTEC L3 Extended Certificate

IT - BTEC L3 Extended Certificate
09.2023 - 06.2025

A-Levels - Business Level 3 Extended Certificate

Worcester Sixth Form Worcester
08.2023 -

Bartender

Greene King
06.2023 - Current

Volunteer Cashier

St Richards Hospice Store
10.2022 - 03.2023

GCSEs - Business Studies

Tudor Grange Academy Worcester
08.2021 - 06.2023

GCSEs - English

Tudor Grange Academy Worcester
09.2018 - 06.2023

GCSEs - Combined Science

Tudor Grange Academy Worcester
08.2018 - 06.2023

GCSEs - Maths

Tudor Grange Academy Worcester
2018 - 06.2023

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Elijah Austin