Elena Sokolova
Erith,Kent
Summary
Reliable and organised Front of House professional with strong attention to detail and experience working in busy customer-facing environments. Currently working in a family-oriented restaurant where I regularly interact with families and children, ensuring a welcoming and well-organised environment.
Known for responsibility, reliability and the ability to follow procedures carefully. During a career break I organised local meet-ups for mothers and children and completed the Successful Mum programme supporting women returning to work.
Interested in contributing to a calm and well-managed examination environment as an Invigilator at Leigh Academy Bexley.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Front of House team member
Zizzi
London
2025.11 - Current
- Work in a busy family-friendly Italian restaurant providing professional customer service.
- Welcome guests, including many families with children, and ensure a positive dining experience.
- Take orders, serve food and drinks, and assist guests throughout their visit.
- Maintain organisation and accuracy in a fast-paced environment.
- Follow company procedures and service standards.
- Prepare candy floss for children and help create a friendly environment for families.
- Work collaboratively with colleagues to ensure smooth service.
- Maintain awareness of the environment and ensure guests feel comfortable and safe.
Career Break-Family Care and Community Activities
Self-Employed
London
2019.04 - 2025.11
- Managed family responsibilities after relocating to the UK.
- Organised meet-ups and activities for mothers and children in the local community.
- Developed strong organisational and time-management skills.
- Supported children’s learning and daily routines.
Telemarketing Operator
Global Trading Office Supplies
Saint Petersburg
2009.10 - 2019.03
- Communicated with clients and processed orders by phone.
- Provided product information and customer support.
- Maintained accurate client records and order information.
- Built strong relationships with customers through professional communication.
Teaching Assistant (part-time while studying)
Self-Employed
Saint Petersburg
2010.09 - 2011.08
- Assisted a teacher with classroom organisation and supporting students.
- Helped maintain order and a positive learning environment.
- Supported students during lessons and activities.
Education
Diploma of Higher Education - Management
State University
Saint Petersburg 2007.09 - 2013.05
Skills
- Attention to detail
Following procedures and instructions
Calm supervision and observation
Organisation and time management
Professional communication
Working with families and children
Reliability and punctuality
Team collaboration
Certification
Successful Mum Programme (UK)
Training programme supporting mothers returning to employment, including communication, confidence building and professional development.
Languages
Russian
Native
Safeguarding Awareness
Understanding the importance of safeguarding and maintaining a safe environment for children.
Committed to following school policies and ensuring a safe and respectful environment for students.
References
References available upon request.
Timeline
Front of House team member
Zizzi
2025.11 - Current
Career Break-Family Care and Community Activities
Self-Employed
2019.04 - 2025.11
Teaching Assistant (part-time while studying)
Self-Employed
2010.09 - 2011.08
Telemarketing Operator
Global Trading Office Supplies
2009.10 - 2019.03
Diploma of Higher Education - Management
State University
2007.09 - 2013.05