Alana Kelly

Front of House Staff - Michelin Guide Restaurant.

• Worked in a fast paced, high pressure environment while consistently maintaining high standards and attention to detail.
• Demonstrated strong teamwork skills by working with kitchen and other front of house staff to ensure customers received a smooth service.
• Managed multiple tasks efficiently.
• Remained organised and focused during busy periods.
• Maintained cleanliness and presentation standards in line with workplace expectations.
• Followed procedures accurately when handling payments and managing tills.
• Resolved issues professionally and efficiently, demonstrating problem-solving skills and a person centred service.
• Delivered reliable performance during long shifts.
• Developed strong communication skills with staff and customers whilst remaining professional.
• Demonstrated punctuality and dependability for all shifts.

Summer Job - Completed in summer months of 2024 and 2025.

• Worked effectively as part of a team to deliver organised activities within a busy environment for children aged 6-11.
• Assisted with planning and coordinating daily activities, ensuring they ran safely.
• Adapted tasks and activities to meet varying needs, demonstrating flexibility and problem-solving skills.
• Managed challenging situations calmly and professionally while maintaining a safe environment, adhering to safeguarding principles.
• Maintained a strong focus on health, safety, and safeguarding procedures at all times.
• Built positive working relationships with colleagues, parents, and members of the public through good communication.
• Demonstrated the ability to work under pressure while maintaining attention to detail and organisation.
• Supported inclusive participation by following instructions carefully and adapting approaches when required.
• Showed commitment, dependability, and enthusiasm in a fast paced environment.

• Worked within a safety-focused environment for all staff and students, ensuring activities and equipment were prepared and maintained and fit for use.
• Demonstrated attention to detail when supervising students, monitoring participation, and maintaining accurate records.
• Supported the running of daily activities by organising equipment and assisting staff with lesson preparation and delivery in a practical environment .
• Worked collaboratively within a team of staff members to deliver sessions efficiently and safely.
• Adapted to changing situations and priorities in a fast-paced environment.
• Maintained high standards of cleanliness, organisation, and safety.
• Communicated clearly and professionally with staff and students to support effective teamwork and enhance motivation within a team, while keeping a positive attitude.
• Followed procedures and instructions carefully to ensure consistency and safe operation of activities.
• Demonstrated reliability, punctuality, and a strong work ethic.