Summary
Overview
Work history
Education
Skills
Timeline
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eleanor winn

newcastle upon tyne ,Newcastle upon Tyne

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work history

waitress

York Racecourse
york, York
06.2023 - 08.2023
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Informed kitchen staff regarding special order requirements.

Food runner

Star Inn The City
york, York
03.2022 - 12.2022
  • Maximised table turnover by assisting in setting up and clearing down tables to enable prompt readiness for next service.
  • Delivered friendly and efficient food service in a high-volume 200 seating restaurant, serving up to 150-200 guests per shift.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Created a safe environment for guests and staff by complying with all company safety policies, including manual handling and COSHH.
  • Served food and beverages to customers whilst encapsulating company's brand tone and style.

Cleaner

CGC
Linton on Ouse, Yorkshire , North Yorkshire
06.2021 - 08.2021
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Washed kitchen napkins, floor rugs and dusters.

food runner

Robinsons Co.
York, York
01.2019 - 04.2019
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Education

A-Levels - english, history, psychology

All Saints RC School
York
09.2021 - 06.2023

Skills

  • Extensive hospitality background
  • Bar cleaning and maintenance
  • Food hygiene regulations
  • COVID-19 hygiene measures
  • Problem solving
  • Table serving
  • Courteous

Timeline

waitress

York Racecourse
06.2023 - 08.2023

Food runner

Star Inn The City
03.2022 - 12.2022

A-Levels - english, history, psychology

All Saints RC School
09.2021 - 06.2023

Cleaner

CGC
06.2021 - 08.2021

food runner

Robinsons Co.
01.2019 - 04.2019

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eleanor winn