SRUTHY S PILLAI
Pathanamthitta,Kerala
Summary
Healthcare professional specializing in hospital administration and operations. Expertise in medical record management, patient registration, and billing, ensuring accurate documentation and confidentiality. Proficient in internal auditing and patient relations, delivering exceptional administrative support with Microsoft Office, Tally ERP 9, and hospital management systems. Focused on improving operational efficiency while upholding high standards of patient care.
Overview
4
4
Languages
7
7
years of professional experience
Work history
Guest Relations Assistant
Muthoot Hospital
Pathanamthitta, India
2024.11 - Current
- Provide administrative support to the ward, ensuring smooth day-to-day operations.
- Maintain accurate and up-to-date patient records, including admission, transfer, and discharge details.
- Coordinate communication between medical staff, patients, and their families.
- Handle patient inquiries and concerns, escalating issues to appropriate personnel when necessary.
- Answering incoming phone calls and emails, as well as accurately conveying messages.
- Scheduling and confirming medical appointments.
- Recording and filing patients' information, such as personal particulars, medical history, and insurance details.
- Processing patient billing and assisting with insurance claims.
- Maintaining an organized filing system and keeping all records of medical information confidential.
- Scheduling staff meetings for physicians, nurses, and other medical team members.
- Maintaining inventories and ordering supplies as needed.
Internal Auditor (Finance & Accounts)
Believers Medical College Hospital
Pathanamthitta, India
2024.02 - 2024.11
- Checking IP/OP Bills regularly in all Dept of Hospital.
- Visiting IP Wards and checking Patient Files and related Bills.
- Preparing O/S Receivables Report from Insurances, Corp. etc.
- Applying Credit Control and follow up all Receivables.
- Checking monthly Revenue and related Reports.
- Preparing Dept. wise Revenue Reports and analysis.
- Checking PO and Quotes in Procurement and Pharmacy.
- Checking Regularly Inventory and related Reports.
- Applying Cost Control and advising Management on time.
- Checking BRS, PV, JV in Accounts and make sure the supportings and Approvals.
Hospital Administrator
Sparsh Multispeciality Hospital
Angamaly, India
2022.09 - 2024.02
- Oversaw recruitment, hiring and evaluation of administrative staff, nurses and Doctors.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Ordered all pharmacy, clinical supplies and kept check on inventory levels.
- Verifying vendor accounts, paying vendors and resolving purchase order, invoice or payment discrepancies.
- Used Microsoft word, Excel and other software tools to create documents and other communications
- Handled number of calls per day to address customer enquiries and concerns.
Accounts Trainee
Consult Inn Associates Tax & Consultants
, India
2019.04 - 2019.07
- Preparing and analyzing accounting records and financial statement reports.
- Passing all Journal Entries.
- Accounts Payables and Processing of all Invoices.
- Following Debtors and Collecting Payments.
- Handling Petty Cash and reimbursements
Education
Master of Commerce - Managerial Accounting
Marian college
Kuttikanam, Kerala 1 2017 - 1 2019
Master Of Business Administration - HR and Hospital Management
School of Distance Education
CoimbatoreBachelor Of Commerce - Computer Application
Catholicate College
Pathanamthitta, Kerala 1 2013 - 1 2016
Skills
- Data entry competence
- Hospital Administration
- Healthcare Operations
- Patient Registration
- Medical Record Management
- Medical Billing
- Healthcare Documentation
- Internal Auditing
- Patient Relations
- Administrative Support
- Microsoft Office
- Tally ERP 9
- Hospital Management System
- Patient confidentiality assurance
LANGUAGE
English
Hindi
Tamil
Malayalam
Accomplishments
- Started an Entrepreneurship activity "EARN WHILE YOU LEARN" in associated with MarianCollege.
- Completed Certificate course offered by IIT BOMBAY on SOFT SKILLS and WORK PLACE COMMUNICATION.
- Secured certificate from MILMA Tholizhum, Pathanamthitta firm for conducting organization study.
- Certificate from Gateway to financial freedom workshop conducted by HEDGE.
Timeline
Guest Relations Assistant
Muthoot Hospital
2024.11 - Current
Internal Auditor (Finance & Accounts)
Believers Medical College Hospital
2024.02 - 2024.11
Hospital Administrator
Sparsh Multispeciality Hospital
2022.09 - 2024.02
Accounts Trainee
Consult Inn Associates Tax & Consultants
2019.04 - 2019.07
Bachelor Of Commerce - Computer Application
Catholicate College
1 2013 - 1 2016
Master Of Business Administration - HR and Hospital Management
School of Distance Education
Master of Commerce - Managerial Accounting
Marian college
1 2017 - 1 2019