Summary
Overview
Work history
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Eleanor Bennett

Hinckley,Leicestershire

Summary

Dedicated professional with expertise in customer service, known for effective communication skills and a polite, friendly demeanour. Demonstrates strong attention to detail and empathy, ensuring exceptional online customer assistance and efficient cash handling. Proficient in Microsoft Office and excels in team collaboration, aiming to leverage these skills towards enhancing organisational efficiency.

Friendly and resourceful Customer Service Assistant with knack for resolving issues quickly and keeping customers happy. Always focused on creating positive experiences, leading to high customer satisfaction and repeat business. Known for clear communication and proactive approach in busy environments.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work history

Customer sales assistant

Wickes
Hinckley, Leicestershire
08.2023 - 12.2023
  • Ensured compliance with health and safety regulations in retail environment.
  • Executed visual merchandising displays to enhance product appeal.
  • Maintained cleanliness on shop floor to create inviting atmosphere.
  • Delivered professional brand representation during customer interactions.
  • Fostered customer relationships through friendly engagement and assistance.
  • Provided guidance and expert advice to influence purchase decisions.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Continuously improved product knowledge to maintain highest levels of service quality.

Customer Service Assistant

Aldi
Hinckley, Leicestershire
11.2021 - 02.2022
  • Delivered exceptional customer service by addressing enquiries swiftly and attentively.
  • Operated cash till efficiently to ensure timely customer transactions.
  • Processed cash and card payments while adhering to strict deadlines and targets.
  • Communicated effectively with colleagues to ensure seamless service delivery.
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Organised stock shelves neatly to improve the overall appearance of the shop floor.
  • Provided exceptional levels of customer service consistently; creating loyal customers .

Waitress / Customer service

Red Lion Pub / Farm Shop
Kettering, Northamptonshire
04.2021 - 10.2021
  • Delivered fresh fruit and vegetables to customers, ensuring product visibility.
  • Executed waitressing duties, serving food and drinks promptly.
  • Managed table settings to enhance dining experiences.
  • Accommodated special event needs by providing customised services for parties.
  • Maintained a clean and organised dining area for customer comfort.
  • Collaborated with team members to uphold business presentation standards.
  • Provided efficient and friendly service to improve customer satisfaction.
  • Served meals and drinks with professionalism, maintaining high quality standards.

Sales Assistant

One Stop Stores
Hinckley, Leicestershire
08.2018 - 01.2019
  • Greeted customers daily, addressing questions and queries promptly.
  • Delivered outstanding service consistently while assisting with stock management and replenishment.
  • Built strong relationships with regular customers for repeat business.
  • Maintained knowledge of current sales promotions helping customers make informed buying decisions.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Actively pursued employment opportunities from January 2020 to April 2021.

Education

BTEC - Animal Care

Brooksby Melton College
Melton Mowbray, Leicestershire
01.2016 - 12.2017

GCSEs - English

John Cleveland College
Hinckley, Leicestershire
01.2013 - 12.2015

Skills

  • Customer service expertise
  • Attention to detail
  • Empathy and understanding
  • Effective communication skills
  • Microsoft Office proficiency
  • Team collaboration
  • Cash handling
  • Polite and friendly
  • Online customer assistance
  • Time efficiency

References

Available on request.

Hobbies and Interests

I am passionate about photography and like to go out with my camera and capture pictures of wildlife and scenery. I'm a big fan of horror movies and spooky books and  I enjoy writing my own stories and poems. 

Timeline

Customer sales assistant

Wickes
08.2023 - 12.2023

Customer Service Assistant

Aldi
11.2021 - 02.2022

Waitress / Customer service

Red Lion Pub / Farm Shop
04.2021 - 10.2021

Sales Assistant

One Stop Stores
08.2018 - 01.2019

BTEC - Animal Care

Brooksby Melton College
01.2016 - 12.2017

GCSEs - English

John Cleveland College
01.2013 - 12.2015

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Eleanor Bennett