Elaine Short

Managed client database to ensure accurate record-keeping.

• Handled sensitive client information with strict confidentiality boosting trust relationship with clients.
• Coordinated with the sales team, enhancing overall productivity.
• Streamlined order processing systems to maximise efficiency.
• Facilitated preparation of contracts, assisting in closing deals effectively.
• Maintained sales documentation and customer records in company database.
• Updated company's CRM regularly, enabling accurate tracking of leads and customers.
• Processed customer payments and set up direct debits for long-term service contracts.
• Assisted in the preparation of sales presentations, contributing to successful pitches.
• Liaised with customers to resolve enquiries, appointment requests and billing questions (footwear)
• Produced sales and performance reports and delivered to senior management and stakeholders (footwear)

• Ensured swift resolution of complaints, enhancing customer trust in the brand.
• Negotiated contract terms favourable to both client and company.
• Delivered product demonstrations tailored to customer requirements.
• Strengthened client relations through regular communication.
• Improved client experience with extensive knowledge of products and services offered.
• Assessed clients' needs for tailored solutions.
• Identified potential leads within assigned accounts, expanding business opportunities substantially.
• Managed large customer accounts, ensuring satisfaction and loyalty.
• Achieved higher revenue growth by focusing on upselling and cross-selling opportunities within existing accounts.
• Explained [Type] products to customers, assessing their eligibility and upselling where possible.
• Greeted customers warmly and dealt with [Type] requests and queries efficiently.
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Monitored customer trends and account performance to proactively identify and rectify challenges.
• Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
• Evaluated products to select mix meeting current customer demand.
• Compared supplier risks to make balanced, strategic purchasing choices.

• Ensured timely delivery of products, maintaining customer satisfaction levels high.
• To maintain smooth operations, managed order discrepancies swiftly and professionally.
• With keen attention to detail, reviewed vendor invoices for discrepancies.
• Evaluated product performance regularly; ensured alignment with business needs.
• Developed purchasing strategies to meet company objectives and goals effectively.
• Analysed market trends to anticipate product demand.
• For cost-efficiency, sourced products from various international suppliers.
• To reduce expenses, negotiated bulk purchase deals with suppliers.
• Identified new vendors whilst researching competitive markets globally.
• Boosted supplier relationships by negotiating contracts and terms.
• Maintained strong working relationships with suppliers and vendors to obtain favourable contract terms.
• Established delivery schedules to keep stores fully stocked.
• Evaluated product sales performance to provide accurate reports and identify improvement opportunities.
• Identified stock quantity and quality, delivery times and other contract conditions to be met.
• Gathered and analysed stock and merchandise requirements data to develop buying specifications and criteria.
• Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
• Negotiated pricing for apparel and accessories from vendors to secure optimal pricing and keep costs low.
• Visited trade shows, showrooms and product design events to increase product offerings.
• Assisted with staff development by implementing effective, hands-on training programmes for new employees, maximising performance and engagement from day one.
• Made 6 annual buying trips to preview new items and make purchases.