Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Harriett Pope

Enderby,Leicester

Summary

Dedicated professional with expertise in customer service, sales administration, and data analysis. Demonstrates exceptional skills in data entry accuracy, Microsoft Office Suite, and Excel. Known for a positive attitude and effective time management, with a strong ability to build relationships and manage multiple tasks efficiently. Committed to enhancing cultural awareness and delivering accurate tracking and delivery updates. Aspires to leverage skills in a dynamic environment to drive organisational success.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Sales administrator

Fraser James Blinds LTD
Leicester, Leicestershire
04.2019 - Current
  • Allocated teams, materials and calendar space for individual projects.
  • Delivered outstanding administrative support for smooth sales operations.
  • Ensured prompt delivery of orders, leading to increased customer loyalty.
  • Streamlined order processing systems to maximise efficiency.
  • Supported in arranging travel itineraries for travelling sales staff ensuring seamless trip planning.
  • Facilitated preparation of contracts, assisting in closing deals effectively.
  • Facilitated smooth running of sales department by tackling administrative tasks promptly.
  • Updated company's CRM regularly, enabling accurate tracking of leads and customers.
  • Maintained effective communication between sales and other departments.
  • Devised efficient filing system, ensuring easy access to critical documents.
  • Generated regular reports for insightful business decisions.
  • Scheduled appointments for potential clients increasing opportunities for new business development.
  • Improved customer satisfaction by handling all sales queries swiftly and efficiently.
  • Managed client database to ensure accurate record-keeping.
  • Resolved customer queries using in-depth product and service knowledge.
  • Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Provided customers with price information and handled financial transactions.

Sales Assistant Nursery Department

John Lewis & Partners
Leicester, Leicestershire
12.2016 - 12.2017
  • Demonstrated products effectively leading to increased sales conversions.
  • Offered personalised shopping advice to enhance customer experiences.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Trained new staff members, fostering a supportive working environment.
  • Utilised excellent communication skills to provide detailed product information.
  • Assisted customers with product selection for optimal satisfaction.
  • Built strong relationships with regular customers for repeat business.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Collaborated with sales managers to meet target quotas.
  • Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.

Visual merchandiser

John Lewis & Partners
Leicester, Leicestershire
01.2017 - 05.2017
  • Coordinated with sales team for consistent brand presentation.
  • Participated in regular professional development training sessions to stay updated on industry standards and practices.
  • Liaised with marketing team for cohesive brand message across all platforms.
  • Streamlined merchandise replenishment process to minimise disruption on shop floor.
  • Developed innovative window displays to enhance customer engagement.
  • Conducted regular competitor research to stay ahead in market trends.
  • Created visually appealing product arrangements, increasing store desirability.
  • Utilised knowledge of current fashion trends for effective visual merchandising.
  • Enhanced customer flow through strategic product placement within the store layout .
  • Implemented new display layouts to improve shopping experience.
  • Monitored evolving design trends to offer innovative interiors solutions.
  • Reviewed drawings, mock-ups and mood boards, verifying element alignment with creative vision.

Christmas sales assistant

John Lewis & Partners
Leicester, Leicestershire
10.2015 - 12.2016
  • Improved sales with personalised service to each customer.
  • Promoted special offers and discount deals to stimulate sales.
  • Balanced cash register at end of shift accurately, maintained financial integrity within the store.
  • Worked extended hours during holiday season to meet business needs.
  • Organised stock room for efficient retrieval of products.
  • Kept up-to-date with latest products for effective selling strategies.
  • Managed stock replenishment timely, ensured availability of popular items throughout the day.
  • Collaborated with team members for smooth running of store operations during peak times.
  • Wrapped presents for customers, giving extra touch of personalised service.
  • Assisted customers to find suitable Christmas gifts.
  • Worked flexibly to meet peak Christmas trading hours.
  • Minimised customer wait times through fast, accurate checkout service.

Education

NVQ Level 3 - Childcare

Loughborough College
Loughborough
09.2007 - 04.2010

GCSEs -

Wreake Valley Community College
Leicester
09.2003 - 04.2007

Skills

  • Customer Service
  • Data entry accuracy
  • Sales administration
  • Organised multitasker
  • Microsoft Office Suite
  • Positive attitude
  • Telephone skills
  • Telephone etiquette
  • Time-management
  • Cultural awareness
  • Data analysis
  • Tracking and delivery updates
  • Effective time management
  • Relationship building tactics
  • Excel

References

References available upon request.

Timeline

Sales administrator

Fraser James Blinds LTD
04.2019 - Current

Visual merchandiser

John Lewis & Partners
01.2017 - 05.2017

Sales Assistant Nursery Department

John Lewis & Partners
12.2016 - 12.2017

Christmas sales assistant

John Lewis & Partners
10.2015 - 12.2016

NVQ Level 3 - Childcare

Loughborough College
09.2007 - 04.2010

GCSEs -

Wreake Valley Community College
09.2003 - 04.2007

Similar Profiles

CREATE PROFILE
Harriett Pope