ELAINE BOORMAN
Birmingham
Summary
Motivated professional with experience in customer-facing roles. Brings strong communication and problem-solving abilities to foster positive relationships and enhance customer experiences. Utilises time management and teamwork to consistently meet operational objectives. Motivated professional with varied experience across customer-facing industries. Brings strong communication, problem-solving, and time management abilities to foster positive relationships and enhance customer experiences. Utilises teamwork and organisational skills to consistently meet operational objectives.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Store Assistant
Aldi Stores Ltd
Birmingham
01.2016 - Current
- Delivered exceptional customer service, enhancing customer satisfaction in fast-paced retail setting
- Processed customer transactions efficiently, ensuring accurate till operations
- Supported stock replenishment and store layout, improving product visibility and accessibility
- Worked closely with colleagues to enhance teamwork to meet daily operational goals
- Ensured store hygiene and safety standards were consistently met
Online Retailer / Car Sales
01.2013 - 01.2016
- Managed the full sales process, including advertising vehicles, handling customer enquiries, negotiating prices, and completing sales.
- Handled customer communication and after-sales service, fostering a professional and positive customer experience.
- Managed all aspects of the business, enhancing skills in sales, negotiation, financial management, organisation, and customer service.
- Sourced and purchased vehicles for resale, overseeing stock management from acquisition to sale.
- Managed day-to-day business operations, including vehicle preparation, logistics, record keeping, and stock control.
- Maintained accurate financial records and completed my own tax returns and HMRC-related responsibilities.
General Assistant
Redcliffe Catering Company
Cadbury World & Pavilion Tea Rooms
01.2010 - 01.2013
- Delivered food service while maintaining cleanliness and safety standards
- Executed FIFO stock rotation and adhered to food hygiene protocols to reduce waste
- Processed customer payments and efficiently resolved issues to enhance customer satisfaction
Sales Representative
Avon UK
01.2009 - 01.2010
- Achieved company targets by implementing successful sales strategies.
- Developed and maintained a personal client base to foster long-term relationships
- Processed orders and returns while offering tailored product advice to enhance customer satisfaction
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Built exceptional customer satisfaction by delivering friendly service.
Cashier & General Assistant
Piccadilly Service Station
01.2005 - 01.2010
- Processed payments by cash, cheque, or card to complete transactions.
- Operated tills, processed transactions, and monitored fuel deliveries for accuracy
- Ensured accurate financial records by carefully handling all types of payments.
- Maintained clean, tidy and organised checkout areas.
- Maintained product displays and addressed customer inquiries to enhance satisfaction
Restaurant Supervisor
RoadChef Motorway Services
Taunton Dean (M5 Southbound)
01.2002 - 01.2005
- Oversaw daily operations, ensuring adherence to food preparation standards, health & safety regulations, and customer service excellence
- Supervised team of 8 in branded quick-service restaurant to maintain service quality
- Managed shift rotas, cash handling, and opening/closing procedures to streamline operations
- Delivered staff training and ensured compliance with Costa Coffee brand standards
Education
Level II Diploma - Travel
ABTAC
01-2003
National Diploma - Travel & Tourism
Somerset College of Art & Design
Taunton, Somerset01-2002
GCSEs - Including English, Maths, and Science
Court Fields
Somerset01-2002
Skills
- Cash handling systems
- Customer service resolution
- Customer engagement
- Online retail fulfilment
- EPOS operations
- Stock management
- Inventory management tools
- Health and safety compliance
- Time management
- Microsoft Office Suite
- Email and internet skills
- Team collaboration
- Basics of accounting
- Team collaboration
- Basics of accounting
Certification
- Level 2 Certificate in Customer Service
- Intermediate Apprenticeship – Customer Service
- First Aid Certified
- Health & Hygiene Certificate
- Basic Food Hygiene
- Health & Safety Training
- Business and admin – level 2
Hobbies
- Walking
- Swimming
- Fitness
- Travel
- Cars
- Property
- DIY
Timeline
Store Assistant
Aldi Stores Ltd
01.2016 - Current
Online Retailer / Car Sales
01.2013 - 01.2016
General Assistant
Redcliffe Catering Company
01.2010 - 01.2013
Sales Representative
Avon UK
01.2009 - 01.2010
Cashier & General Assistant
Piccadilly Service Station
01.2005 - 01.2010
Restaurant Supervisor
RoadChef Motorway Services
01.2002 - 01.2005
Level II Diploma - Travel
ABTAC
National Diploma - Travel & Tourism
Somerset College of Art & Design
GCSEs - Including English, Maths, and Science
Court Fields