EARL LYN DEMAPELIS
LONDON,UNITED KINGDOM
Summary
Offering strong interpersonal skills and customer-focused approach. Knowledgeable about basic sales techniques, communication, and teamwork. Enthusiastic about learning and contributing to team environment. Ready to use and develop skills in customer service, sales, and problem-solving in Customer Service role.
Experienced retail professional with focus on delivering exceptional customer service and driving sales. Enhance customer engagement through strong communication skills and deep understanding of product knowledge. Consistently meet sales targets by employing effective merchandising techniques and creating welcoming store environment.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Store assistant
Tian tian Market
London, United kingdom
01.2022 - 01.2025
- Increased sales through suggestive selling techniques.
- Assisted customers, resulting in a positive shopping experience.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Improved product availability by effectively restocking shelves.
- Packed purchased goods carefully, preventing potential damage.
- Received deliveries timely, ensuring rapid shelf restocking.
- Managed inventory effectively to prevent stock shortages.
- Monitored shop floor consistently to deter thefts and losses.
- Supported colleagues during peak hours for efficient checkout process.
- Processed transactions swiftly to reduce customer waiting time.
- Arranged displays attractively, driving impulse purchases.
- Directed customers towards desired merchandise successfully reducing search time.
- Enhanced customer service by responding promptly to queries.
- Provided product information to facilitate informed purchasing decisions.
- Handled complaints efficiently, ensuring customer satisfaction.
- Carried out price checks accurately for correct billing at the till point.
- Coordinated with team members for smooth store operation.
- Maintained store cleanliness for an appealing shopping environment.
- Ensured products' freshness by regularly checking and removing expired items.
- Guided customers to locate products or alternative items.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Worked energetically to maintain efficient operations during peak trading hours.
- Updated product labelling and pricing to reflect discounts and offers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Completed opening and closing duties in line with established schedule.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Received and processed product returns.
- Delivered personalized customer service with a smile to promote return custom.
- Displayed promotional material on storefronts to attract shoppers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Requested and checked customer IDs at checkout for age-restricted products.
- Tagged products quickly and accurately with price tags and stickers.
- Helped customers obtain specialised help for refunds and exchanges.
- Managed customer lines for minimum wait times and high satisfaction.
- Total bills using math skills and maintained accurate till count.
- Prepared invoices for customers with large orders or special sales types.
- Identified discrepancies in stocks through regular inventory management.
Retail sales associate
Tian tian market
London, United Kingdom
01.2022 - 01.2025
- Contributed to sales targets through active promotion of products.
- Managed stock levels for optimal store performance.
- Assisted in visual merchandising, improving shop floor appeal.
- Boosted store reputation with excellent customer service skills.
- Operated till systems correctly, ensuring accurate transactions.
- Maintained tidy sales floor to enhance shopping experience.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Collaborated with team members for efficient store operations.
- Handled cash transactions accurately maintaining financial integrity.
- Participated in staff meetings contributing valuable insights for improvement.
- Dealt with returns, ensuring customer satisfaction.
- Provided product knowledge to customers for informed purchases.
- Established rapport with customers through attentive listening and communication.
- Advised customers on product selection based on their needs.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Updated product labelling and pricing to reflect discounts and offers.
Shop floor assistant
Amber Grocery Store
London, United Kingdom
06.2021 - 12.2021
- Executed merchandising tasks quickly, minimize disruption during peak hours.
- Assisted customers with product selection for enhanced shopping experience.
- Supported sales team, boosting overall performance.
- Organized product displays attractively, enhancing store aesthetics.
- Responded professionally to customer complaints; resolved issues amicably.
- Coordinated with management to implement promotional activities effectively.
- Collaborated with colleagues whilst assisting customers, improving teamwork efficiency.
Remittance cashier
Western Union
Quezon City, Philippines
05.2015 - 08.2020
- Trained new employees on company's systems, improving their productivity levels quickly.
- Enhanced customer satisfaction by providing efficient and accurate transaction services.
- Increased efficiency for faster transactions by keeping a well-organized work environment.
- Ensured compliance with all regulatory requirements during transaction processing, upholding the bank's reputation for integrity.
- Managed cash flow effectively to ensure balanced books at the end of each business day.
- Processed large sums efficiently, maintaining accuracy under pressure.
- Developed strong rapport with clients through consistent delivery of exceptional service quality.
- Identified fraudulent activities swiftly, preventing potential losses for the bank.
- Reduced errors in transactions by adhering strictly to company's policies and procedures.
- Improved security measures with regular audits on transactions and system checks.
- Ensured prompt and accurate processing of remittances, resulting in improved customer trust.
- Assisted customers with queries regarding remittance processes to facilitate smooth transactions.
- Provided excellent service to customers through professional communication and problem resolution.
- Maintained high standards of client confidentiality whilst handling sensitive financial data.
- Utilised banking software proficiently to manage all types of cash movements securely and accurately.
- Demonstrated comprehensive knowledge of foreign exchange rates for accurate transaction processing.
- Processed high volume of international remittance transactions daily, contributing to overall branch performance.
- Prepared detailed reports on daily transactions for management review.
- Handled customer complaints professionally, ensuring issues were resolved promptly.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Kept checkouts areas and general store clean and orderly.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Resolved customer complaints and answered queries about store products.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Helped meet business needs by working extra shifts.
Foreign exchange trader
Western Union
Quezon City, Philippines
05.2015 - 08.2020
- Provided guidance on foreign exchange matters to colleagues and clients alike.
- Executed trades, maximising profits on behalf of clients.
- Studied economic forecasts, staying ahead of market movements.
- Coordinated with compliance officers to ensure all trading activities adhered to legal requirements and organisational policies.
- Managed high-stress situations effectively whilst dealing with large volumes of transactions.
- Maintained up-to-date knowledge of global events affecting currency markets, ensuring advantageous positions were taken swiftly in response to changes.
- Forecasted exchange rate fluctuations by researching and interpreting financial data.
- Built solid relationships with clients, establishing trust through consistent delivery of profitable recommendations.
- Handled buy and sell transactions for financial instruments on behalf of private and business customers.
Airline Ticketing Agent
Western Union
Quezon City, Philippines
05.2015 - 08.2020
- Assisted passengers in a friendly manner to enhance overall travel experience.
- Provided accurate information on flight schedules, fare options and seat availability to customers.
- Maintained up-to-date knowledge on airline policies, contributing to informed decision-making.
- Reduced waiting time for customers through fast-paced yet accurate processing of tickets.
- Improved customer satisfaction by promptly addressing ticketing issues and concerns.
- Managed last-minute booking requests efficiently without compromising service quality.
- Ensured timely communication about flight changes or cancellations to all concerned passengers.
- Coordinated with various airlines for ticket issuance and rebooking, ensuring passenger convenience.
- Handled large volume of calls daily for ticket bookings and inquiries.
- Employed strong product and systems knowledge to handle booking enquiries.
- Planned travel itineraries for families and corporate clients with diverse needs.
- Completed bookings and reservation amendments using hospitality property management software.
- Liaised with corporate booking agents to coordinate and update itineraries.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Processed payments and online bookings with zero error.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Utilised business travel expertise to design cost-effective corporate trips.
- Processed travel deposit and balance payments accurately, maintaining records of receipt.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Verified customer passports and documentation to travel.
Office staff (Customer Service Representative)
Wilca Enterprises
Quezon City, Philippines
05.2014 - 11.2014
- Assisted in the preparation of presentations for crucial business meetings.
- Adapted swiftly to changing demands within the office setting, demonstrating flexibility and initiative.
- Resolved employee issues promptly, fostering a positive work environment.
- Contributed to team efforts, bolstering overall company success.
- Facilitated client relations with prompt and professional correspondence.
- Managed day-to-day office operations to maintain smooth workflow.
- Prepared comprehensive reports by compiling relevant data.
- Performed bookkeeping tasks accurately, guaranteeing proper financial records.
- Provided administrative support, enhancing overall productivity.
- Streamlined filing system to improve document tracking process.
- Maintained inventory of office supplies, ensuring availability when needed.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Generated shipment invoices, prepared packages and set up deliveries for customers.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
On the Job training (Intern)
Social Security Servicws
Quezon City, Philippines
07.2013 - 12.2013
- Supported staff development to enhance overall team performance.
- Resolved minor technical issues during online sessions ensuing uninterrupted learning experiences for interns.
- Conducted regular progress assessments, ensuring continuous improvement among trainees.
- Participated actively in team meetings contributing valuable insights which led to better decision making within the department.
- Improved training efficiency by developing and implementing new training manuals.
- Managed scheduling conflicts efficiently resulting in minimal disruption of the training plan.
Education
Bachelor of Science - Information Technology
Quezon City Polytechnic University
Philippines 06.2009 - 04.2015
Skills
- Microsoft Office Suite
- Process Improvement
- Quality Assurance
- Resourcefulness
- Financial reporting
- Strategic planning
- POS Systems
- Equipment Maintenance
- Cash management
- Product knowledge
- Interpersonal communication
- Cultural awareness
- Customer Service
- Health and Safety Compliance
- Money handling
- Financial records analysis
- Complaint handling
- Cash register best practices
- Outgoing and enthusiastic
- B2C sales and service
- Basic accounting
- Customer enquiry handling
- Price changes and reductions implementation
- Knowledge of operating systems
- Knowledge of Microsoft Office
Timeline
Store assistant
Tian tian Market
01.2022 - 01.2025
Retail sales associate
Tian tian market
01.2022 - 01.2025
Shop floor assistant
Amber Grocery Store
06.2021 - 12.2021
Remittance cashier
Western Union
05.2015 - 08.2020
Foreign exchange trader
Western Union
05.2015 - 08.2020
Airline Ticketing Agent
Western Union
05.2015 - 08.2020
Office staff (Customer Service Representative)
Wilca Enterprises
05.2014 - 11.2014
On the Job training (Intern)
Social Security Servicws
07.2013 - 12.2013
Bachelor of Science - Information Technology
Quezon City Polytechnic University
06.2009 - 04.2015
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