James Priestley

• Multi trained & skilled store assistant capable of working in a fast-paced environment with attention to detail.
• Organisational skills dealing with delivery pallets, within an allotted time frame to keep within KPI's.
• Cash Handling and till trained
• Customer services, assisting customers with queries, returns and general questions about store or products.
• Supporting of colleagues during peak hours for efficient checkout process to meet customer expectations and company guidelines.
• Followed standard operating procedures strictly enforcing company policies and standards required.

• Loaded, unloaded, prepared, inspected and operated a delivery vehicle for smooth operations.
• Accurately logged delivery activities through a delivery portal to maintain up-to-date database.
• Delivered packages promptly by adhering to strict schedules and routes.
• Followed instructions regarding specific drop-off procedures; respected customers' preferences at all times.
• Ensured customer satisfaction with timely delivery of goods adhering to laws of ID & challenge 25.

• An adaptable and supportive Quality Analyst with extensive experience in sales operations. Conducted thorough analysis of phone calls to ensure compliance with all legal and regulatory standards. Provided training for new staff and offered support for experienced staff regarding existing processes.
• Previous roles involved the management of business calls for credit card applications, then conducted manual underwriting to assess customer applications, and from 2022 analysed sales calls to ensure compliance with legal and regulatory standards.

Key Achievements included:

• Conducting thorough training to ensure new staff understood their sales responsibilities from a QA perspective.
• Served as the subject matter expert in redesigning training materials for new processes and conducted quarterly training sessions to address recurring issues.
• Effectively managed my workload to ensure all tasks were completed within the agreed timeframe.
• Collaborated with sales managers to ensure that teams consistently met their targets.
• Provided coaching and conducted individual training sessions for agents needing additional support, ensuring they became fully competent.
• Led teamwide training sessions for new processes, addressing up to 70 agents simultaneously, successfully ensuring all agents were up to date with the latest procedures, improving overall efficiency and performance.
• Contributed to the implementation of the complaints process by providing quality assurance insights and ensuring that the new procedures were effectively integrated into the existing workflow.
• Worked with stakeholders to produce and present monthly reports on complaint data.

• I began as a team member and was later promoted to Team Leader, overseeing shifts and managing the store during opening and closing hours. As a team leader I was responsible for overseeing the daily operations of the store, ensuring that all shifts ran smoothly from opening to closing. The role included managing team members, providing guidance and support, and maintaining high standards of customer service and food quality.
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.