Capable Line Manager using strong planning and coordination skills to lead cross-functional teams. Resolves operational and relational issues quickly to limit workflow disruptions. Committed to staff training and development for continued growth in team abilities.
Overview
8
8
years of professional experience
Work history
First Line Manager
Pets At Home
Northampton, Northamptonshire
03.2021 - Current
Achieved KPIs through team motivation and incentivisation.
Reviewed staff performance and provided personalised feedback in appraisals.
Led daily team briefings to improve productivity and performance.
Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Oversaw staff training, addressing knowledge and skills gaps to maximise work quality and efficiency.
Completed comprehensive shift reports to support seamless handovers.
Work Flow Co-ordinator
at
Northampton
03.2019 - Current
Clustering, prioritising and allocating work tasks through the JDA
Task Management System
Monitoring workflows (put away, replenishment, picking, sortation and loading tasks) to support all operational areas are successfully achieving KPI's
Completing daily and weekly operational reports, handovers and key performance indicators (KPI) management
Acted as a customer relations specialist, communicating information about inventory and delivery
Warehouse Operative
Pets at Home
Northampton
07.2018 - Current
Ensured proper execution and implementation of all policies
procedures with regard to picking, packing, shipping, receiving, and
inventory management
Mentored new staff members, providing full training in safe
handling and corporate health and safety procedures
Making sure that all inventory processes are completed on the
same day
Checking and inspecting goods received and ensuring they are of
accurate quantity, type, and also acceptable quality.
WMS E-Commerce SME
Pets at Home
Stafford, Staffordshire
05.2023 - 09.2023
Analysed technical requirements to assess risks and identify key functionalities.
Conducted automated and manual testing operations in alignment with test plans.
Uncovered bugs and defects, reporting inconsistencies for remediation.
Created comprehensive test plans with defined scope and clear objectives.
Executed test runs to assess performance and uncover root causes.
Communicated test findings, reporting data to stakeholders and developers for review.
Testing both Retail and Ecommerce platforms
Warehouse Operative
Foilit LTD
Northampton
07.2017 - 07.2018
Checking over warehouse inventory each day and communicate
quality defects, quantity discrepancies and other problems to team
foreman
Guided underperforming team members in how to improve speed,
increasing their performance to be within acceptable levels
Collating and processing initial order sheets for incoming and
outgoing goods
Making sure all stock is labelled and stored correctly.
Skills
Communication Teamwork Data collection and analysis