Summary
Overview
Work history
Education
Skills
Languages
Work availability
Quote
Timeline
AssistantManager
Wajeeha Shahbaz

Wajeeha Shahbaz

Hayes,Hillingdon

Summary

Proactive professional takes initiatives, problem-solve and works closely teams for successful project outcomes. Balances day-to-day operations, optimise workflow sand set best practices.

Overview

2
2
years of professional experience

Work history

First Line Manager

Sainsbury's Local
London, UK
02.2022 - Current
  • Achieved KPIs through team motivation and incentivization.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
  • Covered extra shifts and maintained a flexible schedule to achieve store goals.
  • Trained new employees to deliver first-class customer care.
  • Observed manuals and manufacturer instructions to effectively install and troubleshoot devices.
  • Operated and maintained cash registers with sufficient cash floats.
  • Processed store deliveries, distributing products to storage areas and shop floors.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Facilitated smooth store operations, performing daily opening and closing functions.
  • Employed innate positivity and enthusiasm to create enjoyable retail experiences for customers..
  • Led daily team briefings to improve productivity and team performance.

Supervisor

Gelati (Amorino UK) Limited
London, UK
07.2021 - 02.2022


  • Increased team productivity through effective staff planning, coordination, and task delegation.
  • Managed daily planning of workplace operations, clearly communicating targets to staff.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Motivated team by providing hands-on practical support to all members of staff on duty.
  • Maintained documents and records to comply with internal policies and external regulations.

Education

Master of Science - Management with Project Management

BPP University
London
04.2001 - /2021

Master of Business Administration -

University of the West of Scotland
London

Skills

  • Project Management: Expertise in planning, execution, and problem-solving
  • Communication: Clear verbal and written skills
  • Stakeholder Management: Building and maintaining relationships
  • MS Office: Proficiency in Microsoft Office suite
  • Adaptability: Flexibility to handle changing project scenarios
  • Time Management: Efficiently meeting project deadlines
  • Data Analysis: Analyzing project information for informed decisions
  • Leadership: Guiding project teams effectively
  • Client Focus: Understanding and meeting client needs
  • Speaking Power: Strong presentation and communication skills

Languages

English
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

I think that only daring speculation can lead us further and not accumulation of facts.
Albert Einstein

Timeline

First Line Manager

Sainsbury's Local
02.2022 - Current

Supervisor

Gelati (Amorino UK) Limited
07.2021 - 02.2022

Master of Science - Management with Project Management

BPP University
04.2001 - /2021

Master of Business Administration -

University of the West of Scotland

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Wajeeha Shahbaz