Ehiawi Campbell Lawrence
London,Streatham
Summary
Results-driven professional specializing in customer satisfaction and proactive communication. Proven expertise in Warehouse Management Systems, optimizing operational efficiency and decision-making processes. Focused on leveraging skills to enhance organizational success and streamline operations.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
COVER COLLECTION & DELIVERY MANAGER
Parcelforce Worldwide
London, London Borough of Camden
01.2025 - Current
- Implemented quality control measures to ensure safety of delivered goods.
- Demonstrated problem-solving abilities during vehicle breakdowns or traffic disruptions.
- Coordinated with suppliers for timely procurement of materials.
- Established strong client relationships through exceptional customer service.
- Improved on-time deliveries by streamlining internal processes and workflows.
- Mitigated risks related to delays or damage during transit by establishing robust preventative measures.
- Ensured compliance with all relevant regulations in transportation and logistics operations.
- Trained new employees regarding company policies, procedures, and standards in handling deliveries.
- Conducted regular team meetings (WTLL) to improve communication and coordination amongst staff members.
- Showcased exceptional leadership skills when guiding teams during high-pressure situations leading to successful outcomes.
- Understood and balanced customers and company priorities to achieve overall objectives.
- Fostered a positive work environment leading to increased employee morale and productivity.
- Streamlined delivery operations by implementing efficient route planning strategies.
- Utilised advanced tracking systems to monitor real-time location of lorry drivers resulting in improved transparency and customer satisfaction.
Late Shifts Sorter
Parcelforce Worldwide
LONDON, London Borough of Camden
04.2016 - Current
- Managed timely completion of all assigned tasks, contributing to overall productivity in the workplace.
- Provided support for other team members' activities when necessary for smooth operations within the warehouse environment.
- Adhered strictly to safety guidelines during all assignments, maintaining a hazard-free workspace at all times.
- Identified damaged or misplaced items during sorting, resulting in increased quality control measures within the warehouse operation.
- Showed exceptional organisational skills by managing multiple priorities simultaneously; ensured consistency across all completed tasks despite high-volume workload.
- Ensured operational efficiency with diligent execution of daily sorting routines.
- Achieved quicker processing time with systematic approach to sorting tasks.
- Handled fragile items with care whilst conducting the sortation process, ensuring no damages occurred during handling or transportation stages.
- Enhanced workflow speed by promptly completing allocated sorting tasks each day.
- Collaborated with team members to maintain fast-paced and organised sorting environment.
Night shift supervisor
Parcelforce Worldwide
City of London, London Borough of Camden
09.2024 - 01.2025
- Established a positive work culture, enhancing employee satisfaction significantly.
- Enforced health and safety protocols to maintain a secure working environment.
- Coordinated interdepartmental collaboration to ensure seamless operations across all shifts.
- Achieved optimal shift operations through effective scheduling and resource allocation.
Education
Bachelor of Arts - Business Administration
INTERNATIONAL UNIVERSITY OF AMERICA
London 06.2013 - 05.2018
Master of Business Administration - Business Administration
INTERNATIONAL UNIVERSITY OF AMERICA
London 05.2019 - 04.2020
Skills
- Customer focus
- Proactive communication
- Effective decision making
- Warehouse Management Systems
Languages
English
Fluent
Timeline
COVER COLLECTION & DELIVERY MANAGER
Parcelforce Worldwide
01.2025 - Current
Night shift supervisor
Parcelforce Worldwide
09.2024 - 01.2025
Master of Business Administration - Business Administration
INTERNATIONAL UNIVERSITY OF AMERICA
05.2019 - 04.2020
Late Shifts Sorter
Parcelforce Worldwide
04.2016 - Current
Bachelor of Arts - Business Administration
INTERNATIONAL UNIVERSITY OF AMERICA
06.2013 - 05.2018
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