Andrew Corness
Newton Abbot,Devon
Summary
Aspiring delivery manager committed to delivering service on time, safely and securely. Adapts well to changing situations and demonstrates gift for meeting client needs.
A highly enthusiastic and multi-skilled engineer with extensive experience in all aspects of Mechanical Maintenance and Service repair work, including experience in fault diagnosis, fault finding and equipment inspecting. Currently working as a Fibre Engineer, I specialise in fibre installation, diagnostics, and network maintenance, blending strong technical problem-solving with customer service and risk management. Reliable with excellent time management skills. A flexible team member with the ability to utilise own initiative in order to produce high-quality results and demonstrate forward thinking in order to assist the organisation.
Overview
30
30
years of professional experience
8
8
years of post-secondary education
Work history
Installation Delivery Manager
Avonline Networks/Mgroupltd
Bristol
01.2021 - Current
- 6 field mangers reported directly to me.
- Accountable for 85 engineers across the business.
- Managed between 50-80 task per day including installations, site surveys and service repair task
- Negotiated contracts with vendors to secure favourable terms and conditions.
- Led teams through complex installations, ensuring minimal disruption to services .
- Increased company's technological capabilities with the implementation of innovative solutions.
- Conducted staff training to improve customer service skills within the department.
- Facilitated interdepartmental collaboration, enhancing overall operational efficiency .
- Managed team members for enhanced productivity in network operations.
- Streamlined processes with the integration of new software tools.
- Directed operations for seamless telecom services delivery across multiple sites.
- Analysed data trends and patterns to enhance network performance standards.
- Resolved technical issues promptly, maintaining high levels of service availability.
- Carried out regular staff coaching and development to improve overall productivity levels and enhance operational output.
Installation Field Manager
Avonline Networks/Mgroupltd
Bristol
01.2018 - 01.2021
- Collaborated cross-functionally with diverse teams to ensure project success.
- Cemented relationships with key stakeholders through frequent meetings and discussions.
- Liaised closely with contractors, aligning their efforts with organisational goals.
- Trained field staff to ensure high-quality workmanship and safety standards.
- Mitigated potential risks with thorough assessments of field activities.
- Conducted regular site inspections, ensuring adherence to company protocols.
- Coordinated logistics for timely delivery of resources and equipment to sites.
- Handled customer complaints promptly, enhancing overall satisfaction rates.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Streamlined processes to improve and optimise office operations.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Facilitated team meetings regularly maintaining open communication channels within the team.
Installation Engineer/Supervisor
McNicholas Construction
Exeter, Devon
08.2008 - 01.2018
- Handled customer queries professionally; delivered satisfactory resolutions promptly.
- Secured smooth operations within team by maintaining open lines of communication and resolving conflicts efficiently.
- Worked on troubleshooting tasks; reduced downtime significantly during critical situations.
- Implemented a strict adherence to industry regulations, thereby promoting a culture of compliance within the team.
- Streamlined operations for increased productivity by implementing efficient work schedules for the team.
- Improved team efficiency with regular training sessions on latest telecommunications technologies.
- Promote safe working practices through out the team
- Stock and Vehicle audits
Telecommunications Engineer
Cobra Communications
Exeter
08.2000 - 08.2005
- Coordinated installation of new telecom equipment for improved communications infrastructure.
- Enhanced customer satisfaction with timely resolution of technical issues.
- Travelled to off-site locations to complete necessary service work.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
Mechanic
West Country Machinery
Ashburton
05.1998 - 08.2000
- Delivered reliable results in challenging situations with problem-solving skills.
- Maintained high standards of workmanship with attention to detail during repairs.
- Completed service and diagnostic repairs as requested
- Upheld excellent workshop safety standards by adhering to all company policies and procedures.
- Provided top-notch customer service through clear communication about vehicle problems and solutions.
- Diagnosed malfunctions, resolved underlying problems quickly and efficiently.
- Assembled mechanical components following specifications.
- Worked with team members to coordinate workflow and complete high-volume services in busy environments.
Apprentice Mechanic
St Luke Motors
Torquay, Torbay
07.1995 - 05.1998
- Developed diagnostic skills by working under supervision of experienced mechanics.
- Supported senior mechanics to expedite repair processes.
- Ensured customer satisfaction by delivering high-quality workmanship.
- Repaired faulty components, ensuring optimal vehicle performance.
- Assisted in vehicle inspections for improved road safety.
- Took advantage of opportunities to learn new systems and repair procedures.
- Maintained knowledge of updated changes in various equipment models.
- Drove vehicles to determine problems and test repairs.
- Day release college
Education
NVQ Level 3 - Motor vehicles and Electronics
Torbay Tech
Torquay, Torbay 09.1995 - 06.1998
GCSEs -
Teign School
Kingsteignton, Devon 09.1990 - 06.1995
Skills
- Fusion splicing
- Wireless Communication system
- Site surveys
- Optical fibre networks
- Telecommunications infrastructure
- Continuous improvement focus
- Customer focus
- Technical delivery experience
- Performance monitoring
- Effective decision making
Affiliations
Football, MMA and going to the Gym
Timeline
Installation Delivery Manager
Avonline Networks/Mgroupltd
01.2021 - Current
Installation Field Manager
Avonline Networks/Mgroupltd
01.2018 - 01.2021
Installation Engineer/Supervisor
McNicholas Construction
08.2008 - 01.2018
Telecommunications Engineer
Cobra Communications
08.2000 - 08.2005
Mechanic
West Country Machinery
05.1998 - 08.2000
NVQ Level 3 - Motor vehicles and Electronics
Torbay Tech
09.1995 - 06.1998
Apprentice Mechanic
St Luke Motors
07.1995 - 05.1998
GCSEs -
Teign School
09.1990 - 06.1995
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