Oluwaseun Olasunkanmi Adeyemo
Summary
A highly skilled IT professional with extensive expertise in privacy compliance, Linux systems administration, and remote customer support. Demonstrates proficiency in technical equipment operation, software diagnostics, and networking protocols. Known for an innovative mindset and detail orientation, ensuring effective resource allocation decision-making and security compliance awareness. Adept at troubleshooting, coding competency, and technical reporting to enhance operational efficiency. Career goals include advancing in IT management roles to drive technological innovation and improve system security protocols.
Experienced IT Support Engineer known for resolving technical issues and enhancing system performance. Skilled at troubleshooting, network administration, and providing top-notch user support. Delivered seamless IT solutions that improved operational efficiency and user satisfaction.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Data collection technician
National Population Commission
Ibadan, Nigeria
12.2020 - 01.2022
- Conducted extensive data collection activities to ensure accurate demographic information was recorded.
- Collaborated with team members to streamline data processing workflows and improve overall efficiency.
- Ensured adherence to data privacy standards whilst collecting sensitive information from participants.
- Trained and mentored new staff on data collection techniques and best practices for accuracy.
- Analysed collected data for inconsistencies and resolved discrepancies to maintain data integrity.
- Developed comprehensive reports summarising data collection outcomes for stakeholder review.
- Assisted in planning and executing field surveys to gather relevant population data effectively.
IT support engineer
Platinum Solution Limited
Abuja, Nigeria
01.2018 - 01.2020
- Provided technical support for hardware and software issues ensuring efficient operations.
- Troubleshot and resolved network connectivity problems enhancing user experience.
- Assisted in the installation and configuration of IT equipment for new employees.
- Maintained documentation of technical procedures and user guides for reference.
- Collaborated with team members to improve IT support processes and workflows.
- Responded promptly to support requests ensuring minimal downtime for users.
- Regularly updated antivirus software, preventing potential cyber threats from harming systems or data loss as a result of such attacks.
- Ensured data protection through regular backups, restoring files as necessary.
- Maintained high client satisfaction with prompt technical support response times.
- Rectified IT issues by liaising with clients and troubleshooting software problems.
Education
A-Levels -
Kinsey Academy College
Ilorin,Nigeria 09.2009 - 07.2011
Bachelor of Science - Urban and Regional Planning
Ladoke Akintola University of Technology
Ogbomosho,Nigeria 01.2012 - 09.2017
Master of Science - Software Engineering
University of Northampton
Northampton 01.2022 - 12.2024
Google certification - Google IT Support
Google
12.2024 - 09.2025
Skills
- Knowledge of gdpr
- Adaptable to new technologies
- Technical equipment operation
- Innovative mindset
- Detail orientation
- Privacy compliance
- Coding competency
- Customer focus
- Technical reporting
- Logical reasoning
- Workload prioritization
- Remote desktop experience
- Security compliance awareness
- Resource allocation decision-making
- Remote customer support
- Linux systems administration
- Data backup procedures
- Web development basics
- Software installation and upgrades
- Troubleshooting expertise
- Desktop support proficiency
- IT equipment procurement
- Hardware installation and maintenance
- Knowledge of vpn setup
- Mobile device support
- Security protocols knowledge
- Networking protocols
- Hardware support
- Application support
- Software diagnostics
- Data backup management
- Networking
- Software support
- Powershell
- Incident reporting
- Mobile device management
- System configuration
- Office 365
- Teamviewer
- Geo DNS routing
- Trend identification
- Multitasking under pressure
- Basic programming knowledge
- Communication proficiency
- Prioritising workloads
- Office software fluency
- Microsoft Office Suite
- Knowledge of [Software]
Certification
Certified Google IT Support
Timeline
Google certification - Google IT Support
Google
12.2024 - 09.2025
Master of Science - Software Engineering
University of Northampton
01.2022 - 12.2024
Data collection technician
National Population Commission
12.2020 - 01.2022
IT support engineer
Platinum Solution Limited
01.2018 - 01.2020
Bachelor of Science - Urban and Regional Planning
Ladoke Akintola University of Technology
01.2012 - 09.2017
A-Levels -
Kinsey Academy College
09.2009 - 07.2011