Eguonoghene Wanogho
London
Summary
Experienced and dedicated professional with a strong track record of delivering exceptional service and managing complex tasks in a high-pressure environment. Skilled in communication, problem-solving, and building strong relationships with clients. Known for a keen attention to detail, an empathetic approach, and a commitment to achieving excellent outcomes. Seeking to transition into a customer care role where these strengths can be utilized to enhance client satisfaction and support.
Overview
3
3
years of professional experience
Work History
Pharmacy dispenser
Boots the Chemist
Mordern, Merton
03.2023 - 08.2023
- Offered the best-possible medical/clinical advice to customers to improve health conditions.
- Monitored inventory and purchased orders to maintain consistent stock.
- Maintained a continued safe and effective supply of medication in line with best practices.
- Followed legal and professional standards, maintaining the best possible compliance with GPHC standards.
Trainee pharmacist
Dorset County Hospital
Dorchester, Dorset
07.2021 - 08.2022
- Dispensing and checking medication ensuring proper dosage, labeling, and patient counseling on side effects, dosage instructions, and interactions.
- Working collaboratively as part of a pharmacy team and with other healthcare professionals to ensure coordinated patient care and optimize medication therapy outcomes.
- Clinically screening patients, conducting therapeutic drug monitoring, advising on dose adjustments based on the assessment of different patient factors tailoring medications to the individual patient providing patient-centred care.
- Improving standards of pharmaceutical care in accordance with national and hospital guidelines by leading an audit on services provided by the pharmacy team and demonstrating a commitment to medication safety and quality assurance.
- Educating and consulting patients on medications by addressing medication-related concerns, providing disease management education, and promoting medication adherence.
- Facilitated smooth pharmacy operations by organizing and delegating workflow amongst the pharmacy team. Communicating effectively whilst interacting with patients, healthcare professionals, and colleagues.
Customer Service Associate
Vantage Pharmacy
London
06.2020 - 12.2020
- Answered questions and offered advice to inform patients regarding prescription orders.
- Counted pills, labeled bottles, and compounded medications before dispensing prescriptions.
- Maintained a continued safe supply of medication in line with best practices.
- Facilitated prescription transfer processes for patient convenience.
Education
Master of Pharmacy - Pharmacy
University of Hertfordshire
Hatfield, DNCSkills
- Clinical audit procedures
- Patient education and counselling
- GPHC regulations knowledge
- Medicines Use Review (MUR)
- Supervising technicians
- Drug inventory management
Timeline
Pharmacy dispenser
Boots the Chemist
03.2023 - 08.2023
Trainee pharmacist
Dorset County Hospital
07.2021 - 08.2022
Customer Service Associate
Vantage Pharmacy
06.2020 - 12.2020
Master of Pharmacy - Pharmacy
University of Hertfordshire