Edward Cooke

The main point of contact and backstage manager for independent artists during their time at the Howard Assembly Room.

• Coordinating between the technical team, venue box office, front of house management, and the artists to ensure the smooth running of the performance.
• Facilitated smooth on-stage transitions and performance flow, maintaining professionalism under pressure.
• Provided backstage support to ensure artists' comfort, safety, and readiness, and maintained detailed production documents and post-show reports.
• Conducted safety briefings to minimise risks during performances.

YorkConcerts is the University of York's concert series, showcasing classical, contemporary, world, and folk music by renowned artists, student ensembles, and emerging talent.

• Managed in-person, phone, and email enquiries about concerts, seating, and accessibility with professionalism and clarity.
• Processed ticket and product sales, and managed event bookings using proficiency in TicketSolve box office software. Collaborated with team members, fostering an engaging work environment.
• Balanced end-of-day sales and event reports, along with providing customer satisfaction and feedback briefs.

Bringing Early Music to life in England through exceptional performance, creative practice, and public engagement.

• Delivered a high-quality customer experience for concerts, weddings, festivals, and corporate functions.
• Coordinated a diverse range of event logistics, including scheduling, setup, and breakdown of performances and corporate events.
• Liaised with artists, speakers, vendors, and delegates to ensure smooth event execution.
• Provided administrative support as needed, contributing towards smooth operation of office duties related to event planning.

Professional Chaperones are essential to the safeguarding of children and young people in the music, TV and film industry.

• Ensured young performers were prepared and on stage promptly under strict time constraints.
• Provided emotional support and practical assistance to young people in high-pressure or unfamiliar environments.
• Ensured compliance with venue and facilities standards, as well as the safeguarding and welfare of child performers.

The box office is central to Opera North's operations, handling ticket sales across key venues including Leeds Grand Theatre, the Howard Assembly Room, and Leeds Playhouse.

• Delivered friendly, knowledgeable customer service to a diverse range of concertgoers.
• Proficient in using Spektrix to manage bookings across multiple complex venues.
• Handled customer complaints and feedback calmly and effectively in high-pressure situations.

The Howard Assembly Room is a dynamic venue that showcases performers, musicians, writers, and films to audiences in the heart of Leeds.

• Delivered exceptional customer service to a wide range of audiences at over 100 events.
• Assisted with venue preparation, ensured health and safety compliance, and supported technical coordination with production staff.
• Adapted to last-minute changes and responded calmly to unexpected challenges, delivering quick and effective resolutions in high-pressure situations.

A city centre fine-dining restaurant serving independent food, wine, beer, and cocktails.

• Delivered high-level customer service with attention to detail and professionalism.
• Maintained high standards of cleanliness, presentation, and etiquette in line with fine dining expectations.
• Developed in-depth knowledge of menus and wine pairing for enhanced dining.

A vibrant and innovative conservatoire in the heart of Leeds.

• Worked to improve accessibility and inclusion at Leeds Conservatoire by implementing policies that supported students with disabilities and/or neurodiversity.
• Engaging with both students and faculty to create an environment of care and support.
• Supporting students to realise their potential.