Jessica Reid

• Delegated tasks effectively to maximise team potential and productivity.
• Supervised and evaluated employee performance, providing construction feedback and identifying staff talent for a team of 7.
• Identified service gaps, developing plans to strengthen or expand offerings.
• Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
• Forged partnerships with other service providers to boost signposting capabilities and diversify services.
• Multi-agency collaboration and relationship management across multi-sector agencies to ensure consistent service delivery and positive outcomes for clients
• Achieved increased performance against targets by X% resulting in accolade of highest performing team in the region this year.
• Resource management to respond to demand on services
• Deliver service presentation to governance board

• Manage caseload of X in fast paced high demand service
• Conduct client needs and risk assessments; develop and implement action plans to achieve outcomes.
• Deliver 1:1 and group support addressing housing, welfare, and resettlement needs.
• Maintain accurate client records and monitor progress against KPIs and service targets.
• Collaborate with multi-agency partners, providing professional challenge when required.

• Tenancy sustainment support for previously homeless and vulnerably housed individuals.
• Development of holistic, client-centred support plans.
• Delivery of Budgeting, income maximisation, and grant application support.
• Coaching clients to understand their rights and responsibilities.
• Accommodation sourcing and landlord liaison.
• Strong communication, advocacy, and person-centred working skills.

• Co-ordinating tour activities for 80+ tour managers
• Logistics organisation within budget
• Administration and compliance including accident reports, timesheets and expense authorisation,
• Cross functional collaboration to ensure smooth operations
• Developed new process and reporting methods that increased efficiency, reduced costs and improved customer satisfaction.