Stephen Caesar-Gordon
Aylesbury,Buckinghamshire
Summary
A professional with extensive expertise in automotive parts, demonstrating strong budgeting competency and supplier evaluation techniques. Proficient in logistical organisation and inventory control software, ensuring efficient stock rotation and data analysis capabilities. Known for effective communication and exceptional customer relations, aiming to leverage skills in a dynamic environment to enhance operational efficiency and customer satisfaction.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work history
Parts manager
Lookers Jaguar Land Rover
North Acton, Ealing
03.2023 - Current
- Managed customer complaints for improved business reputation.
- Liaised with suppliers for smooth operation of daily activities without interruption or delay due to lack of resources.
- Enhanced customer satisfaction through timely delivery of ordered parts.
- Analysed sales trends to anticipate future demand accurately.
- Trained team members on latest industry standards and practices, elevating service quality.
- Oversaw stock audits regularly to maintain accuracy in inventory counts.
- Led team to achieve consistently effective and timely service through motivational training and goal-setting.
- Handled high-volume parts, service and repair enquiries.
Parts manager
Jardine JLR (Purchased By Lookers)
Amersham, Buckinghamshire
09.2012 - 03.2023
- Merged three retailers into new facilities in Aylesbury, enhancing operational capacity.
- Secured resources and training for relocated parts department to improve efficiency.
- Increased parts trade sales despite competitive pressures through targeted strategies.
- Collaborated with manufacturers to identify growth opportunities based on product analysis.
- held regular One to one conversations with team to create SMART objectives while ensuring my support throughout.
- Collaborated with other department managers to ensure a unified approach towards business objectives.
Parts supervisor
Merritts Jaguar Amersham (Purchased By Jardine)
Amersham, Buckinghamshire
06.2010 - 09.2012
- Acquired extensive knowledge of department KPIs to facilitate growth and change.
- Managed stock levels effectively, preventing shortages and excesses.
- Ensured timely delivery of parts through strategic communication with suppliers.
- Widened trade network area by implementing a proactive sales strategy.
Parts advisor
Merritts Jaguar Amersham
Amersham, Buckinghamshire
02.2007 - 06.2010
- Collaborated with trade sales team to supply parts for Jaguar, Lotus, Peugeot, Skoda, and Citroen.
- Cultivated strong relationships with manufacturing partners to enhance supply chain efficiency.
- Performed daily stock counts ensuring adequate inventory levels.0
- Placed orders for new stock to meet customer requirements.
Education
GCSEs -
Chesham Part Community College
Chesham, Buckinghamshire 09.1992 - 07.1996
Skills
- Automotive parts knowledge
- Budgeting competency
- Supplier evaluation techniques
- Parts identification knowledge
- Logistical organisation
- Knowledge of Kerridge & Pinnacles DMS
- Data analysis capabilities
- Stock rotation principles
- Efficient communication
- Customer relations
- Customer Service
Affiliations
- I enjoy long distant running, although the older i get the shorter the distance
- Spending time with my family
- Watching my son play rugby at our local club
Timeline
Parts manager
Lookers Jaguar Land Rover
03.2023 - Current
Parts manager
Jardine JLR (Purchased By Lookers)
09.2012 - 03.2023
Parts supervisor
Merritts Jaguar Amersham (Purchased By Jardine)
06.2010 - 09.2012
Parts advisor
Merritts Jaguar Amersham
02.2007 - 06.2010
GCSEs -
Chesham Part Community College
09.1992 - 07.1996