Edith Idigwu
Exeter
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for patients. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Cinnamon Luxury Care
11.2024 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Promoted healthy lifestyle choices among patients through education on nutrition, exercise, and medication management.
Health Care Assistant
Care Plus Healthcare
06.2024 - 09.2024
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
Volunteer
YMCA
06.2024 - 08.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Promoted environmental awareness with educational workshops and hands-on activities.
Health care assistant
AIDSHEALTH CARE FOUNDATION
02.2023 - 01.2024
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Administered blood tests and blood pressure checks.
- Safely escorted patients during medical appointments and hospital visits.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
- Maintained confidentiality and compliance standards for optimised patient care.
- Accompanied client to medical or dental appointments, grocery and errands.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Maintained up-to-date patient records to enable care continuity between support providers.
Customer Service Officer
ABC Transport Cargo Express
08.2018 - 08.2022
- Facilitated conflict resolution by implementing protocols and investigating issues through to completion.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Sustained continuous improvement by implementing customer interface management systems through email marketing, live chat services and social media.
- Completed documentation and logs each day, generating detailed weekly reports.
- Liaised between customers and internal departments to address and resolve customer service concerns.
- Introduced new compliance and analysis initiatives to manage regulatory risks.
- Supervised staff and monitored performance to drive productivity.
Administration officer
SPERBECK BIO NIGERIA PRIVATE LIMITED
10.2016 - 07.2018
- Developed top talent and coordinated background checks and on-boarding and exit processes .
- Spearheaded internal communication initiatives to foster timely order completion and deadline management.
- Led project personnel to foster effective emergency resolution.
- Administered CRM and company databases, handling troubleshooting, maintenance, updates and reports generation.
- Decreased corporate costs by researching pricing, ordering and maintaining office equipment.
- Monitored and updated employee database and managed scheduling for [Number]-employee team.
- Provided administrative support, including processing purchase orders, service contracts and financial reports.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
Education
Post Graduate Diploma in Education - Education
National Open University
Bachelor of Science - Mathematics Education
Delta State University
GCSEs - all subjects for secondary school
Airforce Secondary School
Skills
- Compassionate care giver
- Elderly care
- Home care
- Exceptional communicator
- Personal care
- Time management
- Positive attitude
- Customer support
- Patient care
- Meal preparation
Affiliations
- Travelling
- Reading
- Table Tennis
Languages
English
Fluent
Arabic
Beginner
Certification
Ladwil computer training school,Kaduna Nigeria
Creative customer management skills PROSELL consulting
References
References available upon request.
Education
Distinction,Third Class,Distinction
Timeline
Health Care Assistant
Cinnamon Luxury Care
11.2024 - Current
Health Care Assistant
Care Plus Healthcare
06.2024 - 09.2024
Volunteer
YMCA
06.2024 - 08.2024
Health care assistant
AIDSHEALTH CARE FOUNDATION
02.2023 - 01.2024
Customer Service Officer
ABC Transport Cargo Express
08.2018 - 08.2022
Administration officer
SPERBECK BIO NIGERIA PRIVATE LIMITED
10.2016 - 07.2018
Bachelor of Science - Mathematics Education
Delta State University
GCSEs - all subjects for secondary school
Airforce Secondary School
Post Graduate Diploma in Education - Education
National Open University
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