Kerry Walsh
London
Summary
Experienced healthcare professional with expertise in rota management for a team of 20+ staff, practical knowledge of care planning and risk assessing, and proficiency in the safe handling of medications. Demonstrates great communication skills, conflict resolution practicality, and adherence to patient confidentiality. Skilled in healthcare software, Microsoft Office, and documentation and record keeping. Adept at training and mentoring staff, providing constructive feedback, and ensuring compliance with safeguarding procedures. Proficient in dementia care and manual handling training. Committed to utilising reflection and feedback for continuous improvement in patient care.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Care team leader
Cinnamon care collection - Leah Lodge Care Home
Blackheath, London
09.2017 - Current
- Manage daily allocation and handovers, supporting staff rotation and minimising risk of injuries caused from repetitive manual handling.
- Completing GP rounds and communicating with residents, families and managing all the follow ups required.
- Provided emotional support to patients and their families, alleviating distress levels and managing concerns raised.
- Supporting with Audits, inspections, investigations and the complaints process.
- Hosting and actively participating in team meetings to foster open dialogue about improvement opportunities.
- Successfully covered as duty manager at our sister home for 9 months.
- Completing and sending required referrals, such as: DOLs, OT, DN, Podiatry, Falls team, SALT, CHIT (Mental health team), and many more.
- Going to peoples homes and hospitals completing pre-admission assessments.
- Ensured adherence to all relevant legislations related to healthcare practices, promoting legal compliance.
- Devised individual care plans and risk assessments tailored to each patient's unique needs, enhancing satisfaction rates.
- Fostered an atmosphere of respect and cooperation with effective communication strategies. Encouraging staff from all departments to work as ONE team, for the outcome of residents happiness and safety.
- Organised regular training sessions for staff skill enhancement.
- Collaborated with healthcare professionals for comprehensive patient treatment plans.
- Held responsibility for planning rotas and managing annual leave requests, ensuring adequate cover at all times.
- Assessed incident reports and discussed issues with manager for better outcomes. Completing the weekly accident and incident audit.
- Built meaningful rapport with service users and their families to enhance delivery of personalised dementia care.
- Trained new employees on company policies and procedures, ensuring compliance across the board, Moving and handling, Person centred software, Care plan writing and Medication competencies.
- Conducted regular performance reviews for improved staff competency and productivity (Supervisions and appraisals).
- Managed the safe administration, ordering and disposal of all medications.
- Supervised 10+ carers to provide exceptional person centred care to 48 service users.
Senior health care assistant
Baycroft Grays Farm Road Care Home
Sidcup, Bexley
08.2017 - 11.2017
- Maintained strict confidentiality with sensitive patient information.
- Assisted patients to improve mobility and independence.
- Monitored vital signs for accurate health records.
- Complied with regulations and policies; upheld high standard of care.
- Supported nurses with Care plan writing, medication rounds, PEG feeding, monthly medication change over and risk assessing.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Submitted reports to manager regarding status of client.
- Monitored client health conditions and reported immediate issues to the relevant medical professionals.
Senior health care assistant
Leah Lodge Care Home - Cinnamon Care Collection
Blackheath, London
10.2016 - 08.2017
- Complied with regulations and policies; upheld high standard of care.
- Managing the safe handling, administration, disposal and ordering of all medications.
- Assisted patients to improve mobility and independence.
- Facilitated recreational activities enriching patient experience.
- Ensured hygiene standards, reducing infection risks.
- Supported meal times; ensured adequate nutrition intake.
- Strengthened team efficiency with clear, timely communication.
- Conducted risk assessments, increased safety measures.
- Provided emotional support, enhancing patient mental well-being.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
Senior health care assistant
Baugh House - Gold Care Home
Sidcup, London
10.2014 - 10.2016
- Provided emotional support, enhancing patient mental well-being.
- Conducted risk assessments, increased safety measures.
- Assisted patients to improve mobility and independence.
- Maintained strict confidentiality with sensitive patient information.
- Coordinated discharge planning to ease transition home, to hospital or to another facility.
- Built trusting relationships through compassionate bedside manner.
- Utilised specialist equipment to assist in patient care.
- Advocated on behalf of patients to secure resources.
- The safe administration, disposal and ordering of residents medications.
- Upheld dignity and respect whilst delivering personal care.
- Managed patient documentation for improved record keeping and person centred care planning.
Education
NVQ Level 3 - Health and Social care
Connect2Care
London 03.2018 - 07.2019
Train the trainer - Moving and Handling
Meditrain
London 05.2025 - 05.2025
NVQ Level 2 - Legal Secretary
Southwark College
London 09.2007 - 07.2008
NVQ Level 2 - Office Administration
Southwark College
London 09.2006 - 07.2007
NVQ Level 2 - Business administration
Southwark College
London 09.2005 - 07.2006
Skills
- Rota management for a team of 20 staff
- Great communication skills
- Practical knowledge of care planning and risk assessing
- The safe handling of medications
- Healthcare software and Microsoft Office proficiency
- Conflict resolution practicality
- Patient confidentiality adherence
- Reflection and feedback utilisation
- Training and mentoring expertise
- Dementia care proficiency
- Documentation and record keeping
- Safeguarding procedures familiarity
- Constructive feedback giving
- Employee management
- Manual handling training
Timeline
Train the trainer - Moving and Handling
Meditrain
05.2025 - 05.2025
NVQ Level 3 - Health and Social care
Connect2Care
03.2018 - 07.2019
Care team leader
Cinnamon care collection - Leah Lodge Care Home
09.2017 - Current
Senior health care assistant
Baycroft Grays Farm Road Care Home
08.2017 - 11.2017
Senior health care assistant
Leah Lodge Care Home - Cinnamon Care Collection
10.2016 - 08.2017
Senior health care assistant
Baugh House - Gold Care Home
10.2014 - 10.2016
NVQ Level 2 - Legal Secretary
Southwark College
09.2007 - 07.2008
NVQ Level 2 - Office Administration
Southwark College
09.2006 - 07.2007
NVQ Level 2 - Business administration
Southwark College
09.2005 - 07.2006
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