Gwendolyn Oppong Nunoo
Croydon, London
Summary
Highly motivated care professional with proven experience in geriatric and special needs care. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively with little to no supervision.
Overview
8
8
years of professional experience
Work History
Care Assistant
Cinnamon Care Home
London
01.2024 - Current
- Assist elderly patients with activities of daily living, including bathing, dressing, and eating. This includes patients with disabilities and/or special needs.
- Coordinate care with physicians and other healthcare professionals.
- Document observations of mental and physical health to report updates to supervisor.
- Observe patients for changes in physical, emotional, mental or behavioural condition and injuries.
- Improve patient outlook and daily living through compassionate care.
- Follow care plan and directions to administer medications.
- Create safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Encourage residents to participate in activities of daily living to enhance personal dignity.
- Work closely with clinical staff to support therapeutic and behavioural plans.
- Assist clients with maintaining good personal hygiene.
- Drive clients to doctors' appointments and social outings.
- Provide companionship to patients by talking, listening and engaging in activities such as reading or playing board games.
- Help maintain a safe environment for all staff members and residents and patients by adhering to safety protocols.
- Observe residents and patients for any signs of discomfort or distress.
- Collaborates with interdisciplinary teams to ensure quality care is provided.
Team Leader
RX Health Limited
London
10.2022 - 01.2024
- Provided effective induction/training and mentoring for new and existing staff within the team.
- Coordinated team activities and delegated tasks to ensure efficient and optimal care for residents.
- Established clear expectations for colleague team members, providing guidance when needed.
- Ensured compliance with all safety regulations in the workplace.
- Implemented changes in response to changing resident/patient need and demands.
- Conducted regular performance reviews to assess individual team member progress.
Support Worker
RX Health Limited
London
01.2022 - 09.2022
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Provided emotional and practical support to vulnerable adults.
- Assisted clients with personal care, such as showering and dressing.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
Customer Service Specialist
E-Services Africa Limited
Accra, Ghana
05.2020 - 06.2021
- Answered incoming customer inquiries regarding product and service information.
- Identify and escalate customer complaints.
- Kept accurate records to manage customer issues and solutions.
- Maintain customer records for future use on account.
Senior Customer Service Specialist
PEG Ghana Limited
Accra, Ghana
11.2016 - 09.2019
- Provided technical support and troubleshooting assistance to customers.
- Developed customer service policies and procedures in accordance with company standards.
- Resolved customer complaints promptly and efficiently.
- Onboarding and completion of new customer registrations.
Education
National Vocational Qualification(NVQ) Level 3 - Health And Social Care
Croydon Adult Learning And Training
Croydon, London03-2024
Higher National Diploma - Accounting
Takoradi Polytechnic
Takoradi, Ghana07-2015
Skills
- Attention to Detail
- Positivity
- Passion
- Dedication
- Communication
- Organization
- Analytical
- Patience
Timeline
Care Assistant
Cinnamon Care Home
01.2024 - Current
Team Leader
RX Health Limited
10.2022 - 01.2024
Support Worker
RX Health Limited
01.2022 - 09.2022
Customer Service Specialist
E-Services Africa Limited
05.2020 - 06.2021
Senior Customer Service Specialist
PEG Ghana Limited
11.2016 - 09.2019
National Vocational Qualification(NVQ) Level 3 - Health And Social Care
Croydon Adult Learning And Training
Higher National Diploma - Accounting
Takoradi Polytechnic
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