Summary
Overview
Work history
Skills
Affiliations
Timeline
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Edie-Mae Burke

Staffordshire,United Kingdom

Summary

A dedicated individual with a strong foundation in initiative and resourcefulness, combined with exceptional time efficiency and a positive attitude. Demonstrates leadership skills and customer service excellence, ensuring effective communication and resilience under pressure. Committed to using these skills to drive success in future roles while maintaining a focus on improvement and career advancement.

Overview

4
4
years of professional experience

Work history

McDonald's- Shift Manager

McDonald's
Cannock, Staffordshire
01.2024 - Current
  • Motivated employees towards achieving sales targets, increased overall store revenue..
  • Enforced compliance with food hygiene regulations, upheld high quality standards..
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
  • Oversaw cash management processes, ensured accuracy at end of each shift.
  • Resolved customer complaints promptly to maintain high service standards.
  • Ran busy shifts effectively, sometimes with little to no staff and ensuring targets are met.

McDonald's- Crew Trainer

McDonald's
Cannock, Staffordshire
06.2023 - 01.2024
  • Increased productivity levels through focused skill development sessions.
  • Enhanced team performance by providing effective and motivating training sessions.
  • Maintained health and safety regulations with regular training updates to the crew.
  • Promoted process consistency amongst staff by demonstrating best practice procedures regularly.
  • Aided with training new employees in various stations

Crew member

McDonald's
Cannock, Staffordshire
10.2021 - 06.2023
  • Adhered to strict hygiene practices while handling food ensuring safety at all times.
  • Delivered consistent high-quality service contributing to the positive reputation of the establishment.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Worked fast and accurately to meet customer needs and service goals.
  • Flexibly took on various roles to support workflow.
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.

Skills

  • Initiative and resourcefulness
  • Time efficiency
  • Positive attitude
  • Leadership skills
  • Customer service excellence
  • Effective communication
  • Resilience under pressure

Affiliations

  • Fitness

Timeline

McDonald's- Shift Manager

McDonald's
01.2024 - Current

McDonald's- Crew Trainer

McDonald's
06.2023 - 01.2024

Crew member

McDonald's
10.2021 - 06.2023

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