Summary
Overview
Work history
Education
Skills
Hobbies and Interests
Affiliations
Languages
Timeline
Generic

BETHAN PHILLIPS

Pontyrhyl,Bridgend

Summary

Resourceful professional with expertise in customer service and interpersonal communication. Proven track record in enhancing organizational efficiency and mitigating risks through effective time management. Skilled in critical thinking and problem-solving, with experience leading teams to achieve performance goals. Proficient in Microsoft Office Suite, focused on process improvement and documentation accuracy.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work history

Community Delivery Manager

EVRi
Bridgend, County Borough of Bridgend
08.2022 - Current
  • Trained new employees regarding company policies, procedures, and standards in handling deliveries.
  • Demonstrated problem-solving abilities when dealing with unexpected circumstances such as vehicle breakdowns or traffic disruptions ensuring minimal impact on scheduled deliveries.
  • Collaborated successfully with sales teams for coordinating special deliveries or promotions.
  • Fostered a positive work environment leading to increased employee morale and productivity.
  • Improved on-time deliveries by streamlining internal processes and workflows.
  • Showcased exceptional leadership skills when guiding teams during high-pressure situations leading to successful outcomes.
  • Mitigated risks related to delays or damage during transit by establishing robust preventative measures.
  • Understood and balanced client and company priorities to achieve overall objectives.
  • Identified and managed risks to limit time and budget impacts.
  • Determined team priorities and implemeted KPIs to achieve project goals.
  • Assessed backlogs and set key priorities to mitigate project delays.

COURIER

EVRI
Bridgend
08.2019 - 03.2022
  • Managed a successful picked up and delivery of 500 to 700 packages weekly with a 99% success rate and on-time delivery.
  • Built and established relationships with customers, interacting professionally and responding promptly to queries.
  • Showcased strong interpersonal and communication skills by effectively interacting with all stakeholders.

RECEPTIONIST

NUFFIELD HEALTH
Bridgend
10.2017 - 08.2019
  • Displayed articulate communication by greeting incoming customers and providing friendly, knowledgeable assistance.
  • Leveraged organizational effectiveness, booked and confirmed gym classes, and maintained accurate data records.
  • Answered and transferred phone calls to appropriate members and responded to inquiries from callers seeking information.

Education

BA - History

Open University
10.2018 - 05.2025

Management Development

City And Guilds
01.2025 - 06.2025

Skills

  • Customer service excellence
  • Interpersonal communication
  • Work ethic
  • Time management
  • Critical thinking
  • Adaptability and multitasking
  • Cultural sensitivity
  • Documentation accuracy
  • Team coordination
  • Leadership collaboration
  • Organizational effectiveness
  • Performance monitoring
  • Effective decision making
  • Risk mitigation
  • Efficiency improvement
  • Initiative taking
  • Time efficiency
  • Resilience under pressure
  • Team Leadership
  • Resourcefulness
  • Process Improvement
  • Microsoft Office Suite
  • Excel proficiency
  • Logical reasoning
  • Positive attitude
  • Creative thinking

Hobbies and Interests

Kayaking, Reading, Walking, Enjoy working on the family farm & love the great outdoors

Affiliations

  • Reading, Walking, MTB, Family time.

Languages

Welsh
Fluent

Timeline

Management Development

City And Guilds
01.2025 - 06.2025

Community Delivery Manager

EVRi
08.2022 - Current

COURIER

EVRI
08.2019 - 03.2022

BA - History

Open University
10.2018 - 05.2025

RECEPTIONIST

NUFFIELD HEALTH
10.2017 - 08.2019

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BETHAN PHILLIPS