Agata Siwak

Head Waitress

Reds Restaurant

London

05.2013 - 05.2018

Facilitated smooth communication between kitchen and front-of-house staff for improved service efficiency.
Assisted in menu planning, contributing to successful seasonal changes and promotions.
Assisted customers with special dietary needs by providing detailed menu information resulting in personalised service.
Checked guest satisfaction regularly through personal interaction assuring positive dining experiences every time.
Monitored waitstaff uniform standards maintaining professional image of the establishment.
Collaborated with management on strategies for improving overall guest experience leading to positive reviews.
Resolved customer complaints promptly ensuring repeat business.
Adapted quickly to unexpected situations like sudden influx of guests or shortage of supplies ensuring uninterrupted service.
Managed efficient service delivery during peak hours by expertly delegating duties to waiting staff.
Ensured customer satisfaction with prompt, accurate orders.
Trained new waitstaff to maintain service excellence across the team.
Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
Informed and advised customers on menu options and allergy concerns, making specific recommendations based on dining preferences.
Checked in with customers during meals to verify order accuracy and meet additional needs.
Cultivated and nurtured positive relationships with all staff members, significantly reducing turnover.
Monitored inventory levels and reported low-stock items to support availability.
Processed payments and reduced customer wait times.
Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
Verified completed orders and served guests at tables.
Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
Assisted kitchen staff with food prep, dishwashing and plating food.
Stayed up to date on menu changes to accurately answer customer queries.
Polished glasses and cutlery to pristine standards.
Prepared tables for guests and reset tables between customers.
Greeted customers, presented menus and shared information about available special items.