Ebony Screen
Redcar,Cleveland
Summary
I am a dedicated professional with a strong foundation in customer service, known for maintaining discretion and confidentiality. I ensure a positive outlook even under pressure. I have patience, composure, and the ability to remain calm in high-stress situations. I have meticulous attention to detail and active listening skills that contribute to exceptional service delivery. I am committed to leveraging these strengths to enhance customer and client satisfaction and operational efficiency.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Receptionist
Drive Motor Retail
Redcar
03.2023 - Current
- Answered 225+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Upheld confidentiality with sensitive information handling procedures.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon phoning in.
- Managed phone calls, resulting in effective communication flow within the company.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Trained new starters
Laboratory Technician
Specsavers
Redcar
10.2022 - 03.2025
- I did a trial period at Specsavers as a laboratory technician
- I was the only person in my department, which meant I had to manage the workload and timeframes efficiently to ensure everything ran smoothly
- The workload included manufacturing all the glasses that the Redcar Specsavers store sells, which included ordering everything in, keeping track of stock, checking prescriptions, tinting the lenses, glazing the lenses, and assembling the glasses
- Everything needed to be done to a high standard and adhere to strict tolerances
Carer
SNe Care
Middlesbrough
11.2020 - 10.2022
- Both teamwork and working in a team
- Good communication skills
- Resilience, patience, compassion, the ability to think on your feet and being overall hardworking
- The role also had many responsibilities including;
- Handling and administration of medication, ensuring correct dosage and timing
- Personal care
- Documentation of every call/visit
- Reporting of any issues or concerns
- Understanding how to communicate with people with special requirements (eg mental health, dementia, etc)
- Checking stock levels of medication, food, PPE, etc
- Safeguarding
Hospitality Worker and Bartender
Blue Dolphin, Haven Leisure Ltd.
Filey
06.2021 - 09.2021
- The job was as a hospitality worker and my main role was bartending, I also worked in the food court whilst I was there and was given a whole array of responsibilities
- A lot of the job revolved around having exceptional customer service and being able to provide what customers want both quickly and efficiently
- Upheld health and safety regulations throughout the premises.
- Ensured cleanliness of premises for a welcoming environment.
Education
Secondary School -
Outwood Academy Bydales
09.2014 - 06.2019
Level 3 Certification - Plumbing
Redcar and Cleveland College
09.2019 - 06.2022
Skills
- Discretion and confidentiality
- Good judgement
- Telephone operation
- Positive outlook
- Patience and composure
- Customer Service
- Calm under pressure
- Attention to Detail
- Active listener
- Microsoft Office
- Punctual
- Multitasking and prioritisation
- Polite client care
- Friendly customer service
- Experience with specialised equipment
- Personal care assistance
- Organisational efficiency
References
References available upon request.
Timeline
Receptionist
Drive Motor Retail
03.2023 - Current
Laboratory Technician
Specsavers
10.2022 - 03.2025
Hospitality Worker and Bartender
Blue Dolphin, Haven Leisure Ltd.
06.2021 - 09.2021
Carer
SNe Care
11.2020 - 10.2022
Level 3 Certification - Plumbing
Redcar and Cleveland College
09.2019 - 06.2022
Secondary School -
Outwood Academy Bydales
09.2014 - 06.2019
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