Ebere Inya
Sheffield
Summary
A compassionate, detail-oriented professional with a strong foundation in communication, problem solving, and creativity. Demonstrates exceptional organisational skills and the ability to multitask and prioritise effectively. Proficient in client assessment, data management, and financial recordkeeping, ensuring accurate and efficient operations. Committed to leveraging time management skills to achieve career goals in a dynamic environment.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
Work history
Assistant Support Worker
The Salvation Army
03.2024 - 08.2025
- - Oversaw data management in databases and spreadsheets, ensuring information accuracy and organization.
- - Streamlined business operations by coordinating administrative tasks, including referrals and waiting lists, to enhance workflow efficiency.
- - Managed financial processes, including invoicing, payment processing, and maintaining financial records.
- - Addressed IT-related responsibilities, such as managing user accounts, troubleshooting technical issues, and maintaining comprehensive documentation.
- - Ensured client information remained confidential per privacy regulations.
- - Maintained office environment to promote efficiency, professionalism, and achievement of performance goals.
- - Monitored implementation of follow-up actions based on audit findings to ensure timely improvements.
Support Worker
Newcross Healthcare Solutions
02.2023 - 03.2024
- Used excellent communication and interpersonal skills to engage and interact with needy individuals.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
Support Worker
Juventa 4 Care
10.2022 - 10.2023
- Used excellent communication and interpersonal skills to engage and interact with needy individuals.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and well-being needs.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Monitored and documented client behaviors, activities, and development, aiding appropriate care plan management.
- Assisted with shopping for clients.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Administered medication with rigorous planning and recordkeeping.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
Hair Stylist/Fashion Designer
Lammy Styled It
08.2021 - 08.2022
- Designed and executed various hair services, including cuts, colours, perms and extensions.
- Selected hair colours based on individual preference to produce results surpassing customer expectations.
- Cleaned, maintained and sterilised styling tools, increasing product lifetimes.
- Sanitised workstations and salon equipment to maintain high standards of cleanliness.
- Answered 10+ phone calls daily to schedule appointments and advise on service options.
- Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
- Provided detailed instructions and treatment procedures to clients.
- Registered new clients and updated information of existing clients on logbook
- Did illustrations , sewed and embellishments of dresses.
- Prepared customers for photoshoots.
- Designed contemporary new styles for different ages and genders.
- Delivered exceptional client service by proactively asking for feedback after treatments, using constructive criticism to improve service quality.
Account Manager/Sales Assistant
GOC Cosmetics Store
08.2018 - 06.2021
- Identified market opportunities and positioned company to take advantage of such opportunities.
- Attended to customers' needs in timely manner and advertised products to them at every purchase.
- Communicated with existing clients while developing new relationships to grow company's revenue.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 40%.
- Established and maintained confidential files and records of accounts.
- Supported strategic objectives and led all marketing, business development, and sales initiatives to identify and develop new accounts and maximize sales with existing accounts.
- Evaluated products to select mix meeting current customer demand.
- Analysed customer feedback and developed new techniques to support retention.
- Delivered sustainable, profitable sales growth against established targets.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Kept and managed records for assigned clients, serving as point of contact for account-related transactions and issues.
Education
Master of Science - International Hospitality and Tourism Management
Sheffield Hallam University
Sheffield, SHF 09.2022 - 09.2023
Bachelor of Arts - English
Obafemi Awolowo University
Osun,Nigeria 04.2015 - 07.2019
Some College (No Degree) - GCSE
Obafemi Awolowo University International School
Osun, Nigeria 09.2011 - 09.2014
Some College (No Degree) - GCSE
Henry Alex Duduyemi Memorial College
Osun, Nigeria 09.2008 - 07.2011
Skills
- Attention to detail
- Communication
- Problem Solving
- Creativity
- Organisation
- Multitasking and Prioritisation
- Client assessment
- Data management
- Financial recordkeeping
- Time management
LANGUAGES
English
Timeline
Assistant Support Worker
The Salvation Army
03.2024 - 08.2025
Support Worker
Newcross Healthcare Solutions
02.2023 - 03.2024
Support Worker
Juventa 4 Care
10.2022 - 10.2023
Master of Science - International Hospitality and Tourism Management
Sheffield Hallam University
09.2022 - 09.2023
Hair Stylist/Fashion Designer
Lammy Styled It
08.2021 - 08.2022
Account Manager/Sales Assistant
GOC Cosmetics Store
08.2018 - 06.2021
Bachelor of Arts - English
Obafemi Awolowo University
04.2015 - 07.2019
Some College (No Degree) - GCSE
Obafemi Awolowo University International School
09.2011 - 09.2014
Some College (No Degree) - GCSE
Henry Alex Duduyemi Memorial College
09.2008 - 07.2011
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