Dylan Cory
Swansea,West Glamorgan
Summary
Motivated and hardworking individual with experience as a Team Leader in a busy leisure environment, where I have developed strong communication, teamwork, problem-solving and customer service skills. I am keen to begin a career in the automotive industry and develop my technical skills through the BMW Vehicle Technician Apprenticeship. as I have always had a massive interest in cars (even having owned BMW's myself!) and the automotive world of work. I am confident working both independently and as part of a team, following procedures and taking responsibility in a fast-paced environment. I have a strong work ethic, a positive attitude and a genuine willingness to learn, develop and build a long-term career within the automotive industry.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work history
Team leader
Village Hotels
Swansea , West Glamorgan
2023.05 - Current
- Lead and support leisure team during busy shifts to keep roles aligned.
- Check daily responsibilities and complete tasks to a high standard.
- Take responsibility for safe, efficient leisure facility operations each shift.
- Provide lifeguarding duties and operate pool plant room safely.
- Follow detailed procedures independently to maintain safety, cleanliness, and operations.
- Coordinate with colleagues across departments to keep day-to-day work smooth.
- Handle customer queries and complaints calmly, focusing on practical solutions.
- Support sales department by adapting to changing club needs regularly.
- Work effectively as a team and make independent decisions when needed.
- Maintain strong work ethic in busy environment while managing multiple responsibilities.
- Stay detail-focused to uphold high safety and cleanliness standards.
Education
City & Guilds Level 1 Diploma in Building Services - Plumbing & Electrical
Gower College
Swansea, City and County of Swansea 2024.09 - 2025.06
GCSEs - maths
Gowerton Comprehensive School
Swansea, City and County of SwanseaGCSEs - English
Gowerton Comprehensive School
SwanseaGCSEs - double science
Gowerton Comprehensive School
SwanseaSkills
- Teamwork – Experienced in working closely with colleagues and coordinating staff during busy shifts
- Communication – Confident communicating with customers, colleagues and other departments
- Problem Solving – Able to remain calm and find practical solutions when dealing with unexpected situations or customer complaints
- Attention to Detail – Maintain high standards of safety, cleanliness and facility operation
- Following Instructions – Experienced in following safety procedures and operational guidelines, particularly when working in the pool plant room
- Working Independently – Trusted to take responsibility for facilities and make decisions when required
- Customer Service – Experienced in dealing professionally with customers, including resolving complaints
- Willingness to Learn – Keen to develop new technical skills and build a long-term career within the automotive industry
Timeline
City & Guilds Level 1 Diploma in Building Services - Plumbing & Electrical
Gower College
2024.09 - 2025.06
Team leader
Village Hotels
2023.05 - Current
GCSEs - maths
Gowerton Comprehensive School
GCSEs - English
Gowerton Comprehensive School
GCSEs - double science
Gowerton Comprehensive School