Esha Islam
London,Hayes,
Summary
Motivated, reliable, and professional individual currently studying BTEC Level 3 Information Technology (ICT) with strong customer service and teamwork experience gained in retail and hospitality environments. Holds a valid SIA Door Supervisor Licence and has completed professional experience programmes with Heathrow Airport and Amazon, developing skills in airport operations, digital technologies, communication, research, and problem solving. Experienced working in fast-paced environments, monitoring CCTV, assisting customers professionally, and maintaining high standards under pressure. Seeking opportunities within Heathrow Airport, aviation security, customer service, or IT-related roles to further develop skills and gain industry experience.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Customer Sales Assistant
Rio's Piri Piri Tooting Bec
Tooting , Greater London
02.2025 - Current
- Delivered exceptional customer service in fast-paced restaurant setting, enhancing guest satisfaction.
- Processed customer orders and handled cash/card payments with accuracy, ensuring smooth transactions.
- Maintained high performance under pressure during peak hours, contributing to overall team efficiency.
- Maintained cleanliness and hygiene standards at all times.
- Communicated effectively with customers and colleagues.
- Maintained up-to-date working knowledge of menu items for accurate customer assistance.
- Monitored CCTV systems to maintain security and safety within the premises.
- Identified and reported faults in kitchen equipment to facilitate prompt repairs.
Springpod in partnership with Amazon
Digital Skills: Research Programme
03.2026 - 03.2026
- Completed a digital skills and research experience programme in partnership with Amazon
- Developed research, analytical, and digital communication skills
- Improved understanding of technology, data, and workplace problem solving
- Demonstrated ability to learn independently and complete professional online training programmes
Customer Assistant (Business Permanently Closed)
Ultimate Eye Care
Southall Broadway, Greater London
08.2023 - 12.2024
- Delivered professional customer service in a busy retail environment.
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Stocked and rotated inventory regularly.
- Assisted customers with appointments, enquiries, and general support.
- Maintained high standards of professionalism and accuracy.
- Worked effectively within a team to ensure smooth daily operations.
- Managed tasks efficiently in a fast-paced environment.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
Springpod in partnership with Heathrow Airport
Heathrow IT Experience Programme
11.2024 - 11.2024
- Completed a virtual work experience programme focused on Heathrow Airport operations and IT systems
- Developed understanding of airport environments, teamwork, communication, and problem solving
- Gained insight into professional standards required within aviation and customer-service industries
- Improved digital and workplace communication skills
Volunteer / Retail Assistant
British Heart Foundation
- Assisted customers and provided friendly customer service
- Helped organise stock and maintain shop presentation
- Supported team members during busy periods
- Handled donations and maintained cleanliness standards
- Developed communication and teamwork skills
- Maximised sales by quickly locating correct items, colours and sizes.
- Assisted customers in locating products, offering recommendations based on specific needs.
Education
A-Levels - Information Technology - GRADE DDM
West London college
Southall01-2026
GCSEs - GCSE's
Acton High School
Acton01-2023
Skills
Experience and skills relevant for heathrow IT roles
Customer Service Experience
Experience working in busy customer-facing environments, assisting customers professionally, handling enquiries, resolving issues, and maintaining high service standards under pressure
Security Awareness
Knowledge of maintaining safe and secure environments through customer observation, professionalism, CCTV monitoring, and following workplace procedures Supported by holding a valid SIA Door Supervisor Licence
Heathrow Airport Experience Programme
Completed a professional experience programme with Heathrow Airport focused on airport operations, IT systems, teamwork, communication, and workplace professionalism
Digital & IT Skills
Currently studying BTEC Level 3 Information Technology (ICT), developing knowledge in:
- IT systems and digital technologies
- Research and data handling
- Communication and teamwork
- Microsoft Office and computer systems
Amazon Digital Skills Experience
Completed a digital skills and research programme in partnership with Amazon, improving research, analytical, communication, and technology skills
Teamwork & Communication
Experienced working effectively with colleagues in fast-paced retail and hospitality environments while maintaining professionalism and strong communication with customers and staff
Working Under Pressure
Able to remain calm, organised, and professional during busy periods while handling multiple tasks efficiently
CCTV and Safety Awareness
Experience monitoring CCTV and maintaining awareness of customer and staff safety within a busy restaurant environment
Flexible and Reliable
Available for shifts, weekends, and night work with the ability to adapt quickly to new systems and working environments
Languages
English
Proficient
C2
Hindi
Proficient
C2
Urdu
Proficient
C2
Portuguese
Proficient
C2
Punjabi
Upper Intermediate
B2
Certification
Licences & Certifications
- SIA Door Supervisor Licence
- Eligible to work in the UK
- Full 5-Year Checkable History
- Heathrow IT Experience Programme - Springpod in partnership with Heathrow Airport (April 2024)
- Digital Skills: Research – Springpod in partnership with Amazon (March 2026)
- CCTV & Security Awareness Experience
- Customer Service & Hospitality Experience
Timeline
Springpod in partnership with Amazon
Digital Skills: Research Programme
03.2026 - 03.2026
Customer Sales Assistant
Rio's Piri Piri Tooting Bec
02.2025 - Current
Springpod in partnership with Heathrow Airport
Heathrow IT Experience Programme
11.2024 - 11.2024
Customer Assistant (Business Permanently Closed)
Ultimate Eye Care
08.2023 - 12.2024
Volunteer / Retail Assistant
British Heart Foundation
A-Levels - Information Technology - GRADE DDM
West London college
GCSEs - GCSE's
Acton High School