Dwayne Rodrigues
Uxbridge,Middlesex
Summary
Accomplished professional with expertise in menu planning, delegation efficiency, and time management. Demonstrates proficiency in POS cash register operation and restaurant software, ensuring seamless service quality assurance. Adept at effective upselling and maintaining hygiene standards, complemented by strong communication mastery and decision-making skills. Committed to enhancing staff scheduling techniques and table setting standards to optimise customer satisfaction and operational efficiency.
Reliable professional with motivational approach to team leadership. Demonstrates strong communication and problem-solving skills, coupled with aptitude for customer service. Committed to enhancing operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Bar & Lounge Supervisor
London Marriott Grosvenor Square
London
2025.04 - Current
- Reduced waste by implementing effective inventory control strategies.
- Conducted regular performance reviews to motivate staff and encourage professional growth.
- Kept abreast of latest industry trends to stay competitive in the market place.
- Trained new staff members on company policies and procedures.
- Assisted in menu development, incorporating seasonal ingredients for freshness and variety.
- Enforced strict adherence to alcohol laws and regulations.
- Managed daily operations in fast-paced food and beverage establishment.
- Handled customer complaints professionally, resolving issues swiftly and effectively.
- Liaised with suppliers to negotiate best prices and secure reliable deliveries.
- Streamlined ordering process, improving overall efficiency and productivity.
Room Service Supervisor
Sofitel London Heathrow
London
2025.02 - 2025.03
- Executed daily tasks with precision and speed.
- Acquired and utilised new skills for enhancing productivity and efficiency.
- Managed room service orders, ensuring timely delivery and accuracy.
- Handled guest inquiries for enhanced customer experience.
- Operated point-of-sale system accurately for precise billing processes.
- Maintained clean and organised work area to ensure efficient service delivery.
- Assisted with additional responsibilities to support team objectives.
- Cooperated with kitchen staff to facilitate smooth operations.
- Built positive relationships with guests through outstanding service.
- Arranged meal trays according to specific order requirements to elevate guest contentment.
F&B assistant
Sofitel London Heathrow
London
2023.11 - 2025.01
- Provided beverage recommendations for improved dining experience.
- Greeted guests warmly upon arrival, setting a positive tone for their visit.
- Offered suggestions on specials or seasonal dishes enhancing the dining experience.
- Dealt with customer complaints effectively, preserving restaurant reputation.
- Enhanced customer satisfaction by providing fast and efficient service.
- Ensured clean and tidy workstation, promoting health and safety standards.
- Delivered superior customer service, improving overall restaurant ratings.
- Collaborated with team members, fostering a harmonious work atmosphere.
- Maintained stock levels efficiently, ensuring no shortage of supplies.
- Took orders accurately to meet customer preferences exactly.
Education
A-Levels - Associate of Arts
Loyola Higher Secondary
India 2020.06 - 2023.05
Skills
- Menu planning expertise
- Delegation efficiency
- Time management expertise
- POS cash register operation
- Table setting standards
- Restaurant software knowledge
- Effective upselling
- Hygiene standards adherence
- Staff scheduling techniques
- Communication mastery
- Salesmanship techniques
- Decision-Making proficiency
- Service quality assurance
Certification
Highfeild Level 2 Award for Personal Licence Holder (RQF)
Food Allergen Management
Food Safety- Level 3
Languages
English
Fluent
Hindi
Native
Timeline
Bar & Lounge Supervisor
London Marriott Grosvenor Square
2025.04 - Current
Room Service Supervisor
Sofitel London Heathrow
2025.02 - 2025.03
F&B assistant
Sofitel London Heathrow
2023.11 - 2025.01
A-Levels - Associate of Arts
Loyola Higher Secondary
2020.06 - 2023.05