CHINNA V K REDDY
London,uk
Summary
Dedicated hospitality professional with expertise in customer service and conflict resolution. Ensures a safe and welcoming environment for guests while maintaining composure under pressure. Collaborates effectively in teams and independently, demonstrating strong situational awareness and attention to detail. Committed to upholding high standards of safety and customer service in all interactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
SIA Door Supervisor
Impax CR
Coventry, UK
04.2026 - Current
- Built excellent client and employee relationships by staying polite, helpful and attentive throughout service.
- Monitored entry and exit points, managing access for authorised personnel and visitors to maintain security.
- Maintained maximum security by quickly reporting safety breaches to senior management or local authorities.
- Dealt with potential conflict situations in controlled and professional manner.
- Verified identification for authorised personnel and visitors to property.
- Walked property during busy periods to observe activities and protect assets.
- Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
- Provided first aid and basic medical assistance in the event of injury, prioritising well-being until professional help arrived.
- Managed conflicts and altercations with professionalism, employing de-escalation techniques to resolve disputes.
- Implemented crowd control measures during high-traffic events, ensuring orderly conduct and safety.
- Used CCTV surveillance systems to find and record incidents, keeping backup recordings for evidence or reference.
- Operated security equipment and technology, maintaining functionality and reporting malfunctions.
SIA door supervisor
Phoenix Pub
Coventry, UK
01.2026 - 04.2026
- Conducted regular patrols of premises, identifying and addressing potential security threats promptly.
- Directed crowd control measures during high-traffic events, maintaining order and preventing disturbances.
- Managed access control to protect guests, staff, and hotel property.
- Monitored entrances, exits, and public areas to stop unauthorised access.
- Directed guests with clear information and addressed service enquiries, ensuring smooth operations and guest satisfaction.
- Managed crowd control during events and busy periods for orderly movement.
- Responded quickly to incidents, emergencies, and guest concerns on-site.
- Monitored CCTV feeds and reported suspicious activity or security breaches immediately.
- Liaised with hotel management, reception teams, and emergency services to coordinate responses, improving incident management and guest safety.
- Handled difficult situations calmly and resolved conflicts professionally when they arose.
- Followed hotel policies, health and safety rules, and security procedures daily.
- Maintained accurate incident logs and produced daily security reports.
Healthcare Coordinator
SAP Care Ltd
Kent, United Kingdom
03.2025 - 12.2025
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Enhanced working relationships by participating in team-building activities.
- Trained and mentored employees to maximise team performance.
- Prepared range of written communications, documents and reports.
- Developed excellent working knowledge of industry trends and improvements in processes.
Security Officer
Pearls Events
AP
03.2023 - 11.2024
- Monitored and authorised entrance and departure of employees and visitors to prevent theft and enhance overall security.
- Conducted security checks at building entrances, screening visitors for prohibited items and granting authorised access.
- Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
- Checked doors, windows and gates for signs of unauthorised entry.
- Patrolled various premises to prevent and detect signs of intrusion, ensuring the safety of personnel and property.
- Deterred anti-social behaviour and criminal activities impacting occupant or visitor safety.
- Managed crowd control at events to ensure safety and prevent disturbances, fostering a secure environment for attendees.
- Enforced company policies regarding security and confidentiality, addressing violations promptly to minimise risks.
- Educated staff on security measures to raise awareness of risks and promote adherence to preventive practices.
- Assisted in the evacuation of buildings during drills and actual emergencies, guiding individuals to safety efficiently.
- Collaborated with team members to conduct routine and surprise audits, identifying security vulnerabilities and recommending improvements.
- Walked property during busy periods to observe activities and protect assets.
- Issued visitor passes and temporary badges, keeping records of entry and exit to maintain security clearance levels.
- Handled lost and found property, ensuring items were securely stored and returned to their rightful owners.
Education
Masters -
Global Healthcare Management
Coventry, UK01-2026
Skills
- Customer Service & Guest Relations
- Approachable
- Conflict Management & De-escalation
- professional
- Access Control & Visitor Management
- Incident Reporting & Documentation
- Situational Awareness & Observation
- Professional Communication
- Teamwork & Independent Working
- Crowd Management
- Health and safety Compliance
- Attention to Detail
- Problem Solving
- Reliability & Flexibility
Certification
- SIA License
- First Aid
- ACT Awareness
- ACT Security
Languages
English
Advanced
C1
Timeline
SIA Door Supervisor
Impax CR
04.2026 - Current
SIA door supervisor
Phoenix Pub
01.2026 - 04.2026
Healthcare Coordinator
SAP Care Ltd
03.2025 - 12.2025
Security Officer
Pearls Events
03.2023 - 11.2024
Masters -
Global Healthcare Management