James Thomas
Hove,East Sussex
Summary
Dedicated and certified Security Professional with extensive experience in crowd management, conflict resolution, and emergency response across diverse environments, including outdoor music events, pubs, bars, arenas, and student accommodations. Proficient in patrolling, enforcing policies, and collaborating with law enforcement to ensure safety and order. Holds certifications in Door Supervision, Emergency First Aid, Counter Terrorism Awareness, and First Aid Level 3. Known for attention to detail, effective teamwork, and a calm demeanour in high-pressure situations. Additional expertise in concierge services and night marshalling.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
SIA Door Supervisor
Pagoda Security Services
2023.07 - 2024.12
- Ensured safety and security of premises through vigilant monitoring and proactive engagement
- Welcomed customers professionally to create a positive and reassuring first impression
- Conducted thorough security checks in adherence to established protocols
- Responded promptly to incidents, emergencies, and alarms, maintaining compliance with legal guidelines
- Managed crowds, collected tickets, and monitored behaviour to maintain order both inside and outside venues
Music Production Specialist
Pirate Studio & Home Studio
Brighton & Hove
2021.09 - 2024.12
- Produced high-quality recordings using advanced studio equipment and home-based tools
- Operated professional recording software, ensuring exceptional sound production standards
- Supported artists during sessions, enhancing creativity and fostering a collaborative atmosphere
Bar Staff and Waiter Apprentice
The Ship Hotel
Brighton
2021.09 - 2023.05
- Delivered excellent customer service while managing opening and closing duties to ensure smooth daily operations
- Took orders, served patrons, and maintained a welcoming and professional atmosphere
- Accurately handled cash transactions and conducted end-of-day reconciliations
Education
BTEC Level 3 Extended Diploma - Business
Greater Brighton Metropolitan College
2019.01 - 2021.01
GCSEs - English Language, English Literature, Mathematics, Combined Science, Geography, History, Business, Spanish
Hove Park School
2014.01 - 2019.01
Skills
- Confident communicator
- Cultural awareness
- Interpersonal communication
- Conflict Resolution
- Digital marketing
- Complaint resolution
- Outstanding customer service
- Effective listening
- Online order processing
- Computer literate
- Outgoing and enthusiastic
Custom
- Passionate about indoor bouldering at Boulder Brighton.
- Staying active through walking.
- Exploring music production.
- Enjoy quality time with family, fostering strong connections and a balanced lifestyle.
Timeline
SIA Door Supervisor
Pagoda Security Services
2023.07 - 2024.12
Music Production Specialist
Pirate Studio & Home Studio
2021.09 - 2024.12
Bar Staff and Waiter Apprentice
The Ship Hotel
2021.09 - 2023.05
BTEC Level 3 Extended Diploma - Business
Greater Brighton Metropolitan College
2019.01 - 2021.01
GCSEs - English Language, English Literature, Mathematics, Combined Science, Geography, History, Business, Spanish
Hove Park School
2014.01 - 2019.01