Dorota Legowa
Nottingham,Nottinghamshire
Summary
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Overview
7
7
years of professional experience
Work history
Customer service representative
Entain (Ladbrokes)
Nottingham
2022.10 - Current
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Ensured compliance with policies and procedures, safeguarding company standards.
- Executed administrative duties that supported efficient store operations.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Accepted and processed cash, card and mobile payments
Warehouse operative
Games Workshop
Nottingham
2019.07 - 2022.07
- Replenished shelves regularly, ensuring stock availability.
- Moved stock around by hand or using lifting gear.
- Collaborated on stock checking routines, provided accurate inventory updates.
- Maintained safety regulations by enforcing strict adherence to company policies.
Education
A-Levels - Polish Language, English Language, Mathematics
Kaziemierz Morawski's High School
Przemysl, Poland 2015 - 2018
Skills
- Outstanding customer service
- Client-Focused approach
- Cash handling
- Time-Management prowess
- Team Leadership
- Conflict Resolution
- Resilience to stressful situations
- Store maintenance
Languages
English
Fluent
Polish
Native
Timeline
Customer service representative
Entain (Ladbrokes)
2022.10 - Current
Warehouse operative
Games Workshop
2019.07 - 2022.07
A-Levels - Polish Language, English Language, Mathematics
Kaziemierz Morawski's High School
2015 - 2018