Dori Zur
Potters Bar,Hertfordshire
Summary
27 years of experience in Audio Visual retail.
Highly motivated professional with a strong foundation in customer service excellence, team building, and performance analysis. Adept at fostering team motivation and delivering exceptional communication to drive collaborative success. Committed to leveraging skills in performance evaluation and team development to achieve organisational goals while maintaining a focus on continuous growth and improvement.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
Work history
Store manager
Sevenoaks Sound and Vision
Swiss Cottage, London
2018.11 - Current
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Maintained an organised stock room for easy accessibility of goods.
- Coached underperforming employees improving their job performance significantly.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Implemented promotional displays to increase product visibility and sales.
- Oversaw business staffing and training, building successful, customer-focused team.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Researched and applied proven marketing techniques to drive sales.
- Leveraged strong working knowledge of products and systems within the AV industry.
Assistant manager
Swiss Cottage Sound & Vision
London
2007.10 - 2018.11
- Handled customer complaints effectively, restoring trust in our brand.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Created a positive work environment, resulting in higher employee morale.
Assistant manager
Sevenoaks Sound and Vision
Swiss Cottage, London
2003.11 - 2007.10
- Handled customer complaints effectively, restoring trust in our brand.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Created a positive work environment, resulting in higher employee morale.
Senior sales
Sevenoaks Sound and Vision
Swiss Cottage, London
2000.07 - 2007.10
- Provided reliable administrative support for improved sales team efficiency.
- Prepared and distributed customer quotes within target timeframes.
- Maintained sales documentation and customer records in company database.
- Resolved customer queries using in-depth product and service knowledge..
Sales assistant
Sevenoaks Sound and Vision
Swiss Cottage, London
1998.10 - 2000.07
- Built strong relationships with regular customers for repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Assisted customers with product selection for optimal satisfaction.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Education
Diploma of Higher Education - Audio Engineering
SAE Institute
London 1997.09 - 1998.06
Skills
- Self motivated
- Customer service excellence
- Team motivation
- Good communicator
- Team building skills
- Performance analysis
References
References available upon request.
Timeline
Store manager
Sevenoaks Sound and Vision
2018.11 - Current
Assistant manager
Swiss Cottage Sound & Vision
2007.10 - 2018.11
Assistant manager
Sevenoaks Sound and Vision
2003.11 - 2007.10
Senior sales
Sevenoaks Sound and Vision
2000.07 - 2007.10
Sales assistant
Sevenoaks Sound and Vision
1998.10 - 2000.07
Diploma of Higher Education - Audio Engineering
SAE Institute
1997.09 - 1998.06