Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Joanne Stone

Eastbourne,Sussex

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Hard-working manager with strong organisational skills. exceptional planning and prioritisation. Organised and dependable manager with 2 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Overview

39
39
years of professional experience
5
5
years of post-secondary education

Work history

Store manager

Vision Express
Tenterden, Kent
06.2024 - Current
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Analysed consumer data to predict future purchasing trends for informed decision-making.
  • Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.

Store manager

Vision Express
Eastbourne, East Sussex
01.2023 - 06.2024
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Followed industry trends and set pricing strategies to maximise business returns.
  • Analysed consumer data to predict future purchasing trends for informed decision-making.

Optical assistant

Vision Express
Eastbourne, East Sussex
03.2017 - 01.2023
  • Performed frame repairs and adjustments for customer comfort.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
  • Educated customers on lens and frame requirements to assist in decision-making.
  • Answered inbound calls and enquiries to provide top-level service.
  • Advised customers on spectacle and sunglass choices based on prescription, style and budget.
  • Created calm and welcoming atmosphere to relive patient anxiety during eye examinations.
  • Processed customer payments and provided receipts for services and purchases.
  • Safeguarded sensitive data with strict adherence to privacy protocols.
  • Prepared patients, rooms and equipment to support eye exam needs.
  • Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
  • Offered detailed advice on product and service benefits.
  • Cleaned and organised reception area to maintain welcoming environment.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Supported health and safety with consistent cleaning and sanitisation of high-touch areas.
  • Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
  • Prescribed corrective eyeglasses, contact lenses and other visual aids to remedy problems with vision.
  • Assessed eye movements, visual fields and function of visual pathways to identify issues.
  • Advised on contact lens care, vision care for the elderly and visual ergonomics.
  • Processed payments and health insurance claims efficiently to minimise service delays.
  • Referred patients to other health professionals for additional or specialised medical treatment.
  • Consulted with various professionals to optimise complex treatment plans.
  • Recommended practical measures and training activities to prevent degradation of eye performance.

Team leader

Tesco Extra
Eastbourne, East Sussex
06.2002 - 03.2017
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Led shifts and motivated team to drive sales.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Supported new hires through onboarding process for speedy and successful training.
  • Monitored health and safety measures for guaranteed compliance.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Collaborated with colleagues from different backgrounds to tackle new challenges.
  • Promoted professionalism among staff to develop productive relationships.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.
  • Upskilled team members by planning and delivering training workshops.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Recognised exceptional individual performance for improved motivation.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Designed and implemented training to further develop staff based on business goals.
  • Oversaw facility maintenance and allocated needed resources to meet standards.

Retail cashier

bewise
Eastbourne, East Sussex
06.2001 - 06.2002
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Kept checkouts areas and general store clean and orderly.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted change correctly and issued customer receipts.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Completed opening and closing procedures each day.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Assisted customers to locate obscure items on shop floor.
  • Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Wrapped and bagged purchases for customers to easily carry items without damage.
  • Checked notes carefully to spot counterfeit currency.
  • Reduced customer wait times through optimised checkout processes.
  • Assisted customers with finding items, completing exchanges and obtaining refunds.
  • Scanned products quickly, memorising codes and prices for unmarked products.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Helped customers to pack away shopping for improved customer experience.
  • Helped customers make product and service selections among range of options.
  • Displayed and restocked merchandise by following brand guidelines.
  • Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
  • Used POS register system to total values and complete cheque, card, or mobile payments.
  • Assisted with cashier close-down by counting drawer change and processing vouchers.
  • Redeemed stamps and vouchers against transactions.
  • Advised alternative products to meet specific preferences or budgetary needs.
  • Assessed notes and vouchers to determine validity and decrease fraudulent activities.

Cleaner

Brighton University
Eastbourne, East Sussex
10.1996 - 06.2001
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Vacuumed carpeted areas and mopped hard floors.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Emptied and cleaned trash cans following procedures.
  • Used correct procedures to clean floors, communal areas and work spaces.
  • Followed health and safety standards governing correct use of chemicals.
  • Polished glass, mirrors and metal items to attractive shine.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Cleaned surfaces to preserve professional standards and minimise infection risks.
  • Spot cleaned and sanitised high-touch areas.
  • Restocked, refreshed and sanitised bathroom facilities.
  • Wiped down fixtures to remove built-up dust and maintain appearance.
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.
  • Achieved spotless results within working timeframes to meet client needs.
  • Monitored cleaning supplies and ordered more when necessary.
  • Communicated well with team across multiple locations.
  • Reported breakages to supervisor.
  • Correctly used colour-coded equipment.
  • Adhered to health and safety regulations to maintain safe environment for customers.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Dusted countertops, ceilings and furniture for pristine environment.
  • Deep cleaned carpets using steam cleaner.
  • Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.

Catering staff member

Eastbourne Buses
Eastbourne, East Sussex
09.1994 - 09.1996
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Cleaned back-of-house stations, crockery and cutlery to support catering service.
  • Processed cash and card payments accurately and efficiently.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.
  • Maintained safe working environment by reporting unsafe conditions, accidents and injuries to supervisor.
  • Assembled dishes and finalised plating of customer orders.
  • Monitored and recorded fridge and freezer temperatures to safely preserve stock.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Upheld outstanding levels of cleanliness through methodical clean-as-you-go approach.
  • Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
  • Minimised food waste through improved ingredients use and enhanced composting processes.
  • Prepared simple food items, freeing up cooks to focus on complex work.
  • Used correct ingredients and ratios in preparation for different dishes.

dental nurse

White house
Eastbourne, East Sussex
09.1989 - 04.1990
  • Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
  • Assisted in clinical procedures, including examinations, fillings and extractions.
  • Sterilised dental tools and instruments between patients, maintaining impeccable hygiene standards.
  • Greeted patients and helped with completing intake and consent forms.
  • Carried out varied chairside support procedures while keeping patients calm and comfortable.
  • Sanitised equipment, cleaned exam rooms and restocked supplies after each patient procedures.
  • Provided excellent patient care from arrival to treatment completion.
  • Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
  • Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
  • Correctly prepared relevant dental instruments and equipment for accurate, timely treatment procedures.
  • Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
  • Accurately and efficiently decontaminated and sterilised dental devices for continued hygiene compliance.
  • Provided outstanding support to dentists throughout practical treatment procedures for positive outcomes.
  • Supported dentists performing complex oral procedures with attentive assistance.
  • Delivered compassionate care and support to patients to alleviate anxiety and stress.
  • Interacted with patients compassionately and empathetically to foster positive, comfortable experiences.
  • Assisted fellow staff in additional duties for continued smooth running of practice operations.
  • Helped to close surgery, treatment rooms and reception area at end of day.

Apprentice hairdresser

Lesleys
Eastbourne, East Sussex
06.1985 - 08.1989
  • Maintained spotlessly clean salon workstations and tools.
  • Helped salon processes run smoothly through effective appointment allocation.
  • Ensured customers were greeted warmly, providing attentive care to enhance salon experiences.
  • Checked on customers throughout long appointments, maintaining continued comfort and contentment.
  • Carried out shampooing and deep-conditioning treatments, providing thorough service and friendly conversation throughout.
  • Coloured hair using permanent, semi-permanent and natural dyes to suit client needs.
  • Replenished salon retail products and identified items to be reordered.
  • Provided regular refreshments and snacks for continued customer satisfaction.
  • Used various styling tools, straightening irons and curling wands to produce desired effects.
  • Welcomed clients and visitors to the salon, providing refreshments and magazines for optimum comfort.
  • Shampooed, conditioned and toned clients hair to professional standards.
  • Cleaned and sterilised tools and equipment used in hairstyling services.
  • Created positive, warm salon environment when greeting clients and supplying refreshments.
  • Set up stylist work stations with client-specific formulas and tools in preparation for services.
  • Prepared and mixed colour formulas for clients' hair.
  • Shampooed and conditioned clients' hair to prepare for scheduled services.
  • Gowned clients in preparation for salon services.
  • Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
  • Cleaned and maintained stylist tools and equipment to highest sanitary standards.
  • Monitored and managed reception area, greeting clients and managing stylist flow to reduce wait times.
  • Carried out simple hair treatments under supervision of qualified stylists.

Education

Bishop Bell
Eastbourne, East Sussex
09.1981 - 07.1986

Skills

  • Relationship Management
  • Just In Time stock control
  • Self motivated
  • Brand recall
  • Calm under pressure
  • Problem-solving
  • Customer service skills
  • Communication skills
  • Leadership
  • Upselling

Affiliations

  • Animals
  • socializing

Timeline

Store manager

Vision Express
06.2024 - Current

Store manager

Vision Express
01.2023 - 06.2024

Optical assistant

Vision Express
03.2017 - 01.2023

Team leader

Tesco Extra
06.2002 - 03.2017

Retail cashier

bewise
06.2001 - 06.2002

Cleaner

Brighton University
10.1996 - 06.2001

Catering staff member

Eastbourne Buses
09.1994 - 09.1996

dental nurse

White house
09.1989 - 04.1990

Apprentice hairdresser

Lesleys
06.1985 - 08.1989

Bishop Bell
09.1981 - 07.1986

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Joanne Stone