Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dorcas Maphosa

Coventry ,West Midlands

Summary

Dedicated healthcare assistant focused on achieving measurable results and fostering cross-team collaboration. Demonstrates empathy and kindness while providing exceptional personal care to clients. Proactive in partnering with like-minded professionals to meet shared goals.

Overview

1
1
year of professional experience
4
4
years of post-secondary education

Work History

HCA

Christies Care Ltd
Saxmundham
05.2025 - I currently work here
  • Ensured maintenance of clean and safe working environments to mitigate accident risks.
  • Resolved complaints through calm communication and effective problem-solving techniques.
  • Engaged customers to uncover needs and deliver tailored service.
  • Addressed customer concerns with prompt resolution and escalated major issues to supervisor for further action.

HCA

Destiny International Care Ltd
Coventry , West Midlands
11.2024 - 11.2025
  • Collaborated with team members to achieve target results.
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Achieved service time and quality targets.
  • Built and maintained courteous and effective working relationships.
  • Met schedule using excellent planning and coordination skills.

HCA

Elmcare Solutions Ltd
Coventry , West Midlands
05.2025 - 09.2025
  • Cultivated courteous and effective working relationships with colleagues and clients.
  • Resolved customer concerns and escalated major issues to supervisor for timely resolution.
  • Collaborated with team members to drive achievement of target results.
  • Resolved complaints through calm and clear communication while employing effective problem-solving techniques.

Education

Mandatory Care certificate -

The Health and Safety group
Coventry , West Midlands
02.2026 - 02.2026

Care certificate -

Christies Care Ltd
Saxmundham
05.2025 - 05.2025

GCSEs -

Sizane High School
Bulawayo , Zimbabwe
01.1985 - 01.1989

Skills

  • Customer engagement
  • Team collaboration
  • Safety compliance
  • Service quality
  • Customer relationship management
  • Conflict mediation
  • Effective communication
  • Problem solving
  • Time management
  • Work environment maintenance
  • Planning coordination
  • Service delivery
  • Communication skills
  • Calm under pressure
  • Leadership
  • Team building
  • Health and safety awareness
  • MS Office Suite
  • Public Relations

Timeline

Mandatory Care certificate -

The Health and Safety group
02.2026 - 02.2026

HCA

Christies Care Ltd
05.2025 - I currently work here

HCA

Elmcare Solutions Ltd
05.2025 - 09.2025

Care certificate -

Christies Care Ltd
05.2025 - 05.2025

HCA

Destiny International Care Ltd
11.2024 - 11.2025

GCSEs -

Sizane High School
01.1985 - 01.1989
Dorcas Maphosa