Thembelani Moyo
wexford
Summary
Experienced Healthcare Assistant with a strong focus on patient care and support. Skilled in training and mentoring, ensuring high standards of hygiene and infection control. Quick to adapt to dynamic environments, contributing to improved team performance and patient outcomes.
Overview
5
5
years of professional experience
Work History
HCA
Shikillah Health Care
Dublin
01.2021 - Current
- Communicating and assisting residents, patients, and visitors in a pleasant and professional manner.
- Writing daily logs.
- Supporting the general appearance of the residents, as well as respect for the overall cleanliness.
- Respecting client confidentiality at all times.
- Showing empathy and compassion.
- Managed complaints with calm, clear communication and problem-solving.
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Engaged with customers to better understand needs and deliver excellent service.
- Enhanced working relationships by participating in team-building activities.
HCA
Clinical 24
Donegal
01.2023 - 05.2024
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
- Served customers to drive sales and deliver top-quality experiences.
- Supported team by demonstrating respect and willingness to help.
- Assisted with infection control through social distancing and PPE wearing.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
QQI Level 5 - Healthcare
Donegal ETB
Donegal2022
Skills
- Work independently
- Cooperation
- Good listening skills
- Ability to empathize and sympathize with others
- Excellent with children and parents
- Good communication skills both written and spoken (English)
- Willing to learn more
- Warm caring and love making a difference in children and the elderly
- Infection prevention and control
- Elderly care
- Data confidentiality
- Activities of Daily Living
- Moving and handling
- Patient risk assessment
- Client confidentiality
- Infection control
- Team collaboration
- Compassionate care
- Daily documentation
- Patient interaction
- Hygiene maintenance
- Conflict resolution
- Communication skills
- Respectful engagement
- Fast-paced adaptability
- Professional demeanor
- Willingness to learn
- Calm under pressure
- Active listening
- Commitment to excellence
- Strategic planning
- Health and safety awareness
- Task collaboration
Custom
Available upon request.
Languages
English luent spoken and written
Languages
English
Timeline
HCA
Clinical 24
01.2023 - 05.2024
HCA
Shikillah Health Care
01.2021 - Current
QQI Level 5 - Healthcare
Donegal ETB