Doone Jeary
Edinburgh,Scotland
Summary
Friendly and approachable, with excellent customer service skills coupled with ability to handle transactions and multitask in fast-paced environments. Adept in communication and teamwork. Dedicated to creating positive and welcoming experience for guests.
Overview
2023
2023
years of professional experience
Work History
Waitress/ Kitchen Assistant Part time
West Linton Golf Club
West Linton , Scotland
09 2021 - 02.2023
- Provided friendly, courteous service, maximising positive customer satisfaction feedback
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Informed kitchen staff regarding special order requirements & dietary restrictions
- Improved customer satisfaction by providing efficient and friendly service.
- Maintained clean and organised dining area for customer comfort.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Advanced team efficiency by assisting in training new waitstaff members.
- Demonstrated exceptional memory and communication skills for reliable and trusted service.
- Greeted and escorted guests to tables.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Maintained excellent level of service in busy and demanding restaurant environment.
Education
MA History - History
University of Edinburgh
09/2022 -
HNC - Musical Theatre
The Mga Academy of Performing Arts
09/2021 - 06/2022
Scottish Qualifications Certificate -
Peebles High School
Peebles, The Scottish Borders 09/2016 - 06/2021
Skills
- Upbeat, outgoing and positive
- Conflict resolution techniques
- Front-Of-House (FOH) procedures
- Strong communication
- Organised and reliable
- Efficient under pressure
- Food hygiene protocol
- Effective sales techniques
- F&B upselling
- Safe food handling
- Cash handling
- National Food Handlers certification
- LAMDA level 1 qualification, passed with distinction
Timeline
Waitress/ Kitchen Assistant Part time
West Linton Golf Club
09 2021 - 02.2023
MA History - History
University of Edinburgh
09/2022 -
HNC - Musical Theatre
The Mga Academy of Performing Arts
09/2021 - 06/2022
Scottish Qualifications Certificate -
Peebles High School
09/2016 - 06/2021
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