Summary
Overview
Work history
Education
Skills
Affiliations
Custom
Timeline
Generic

Kirsty Velzian

Kirkwall,Orkney

Summary

Hard working professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Skilled with money handling and customer questions. Works with team members to keep customers happy and satisfied. I am friendly, approachable and have a can-do attitude. I have a willingness to learn. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively.

Overview

24
24
years of professional experience

Work history

Waitress/Kitchen Assistant

Barrier View Café
, Kirkwall
04.2025 - 07.2025
  • Making sure all tables are cleared and sanitised.
  • Making Coffees.
  • Assisting kitchen staff with food preparation.
  • Washing dishes and putting them away.
  • Preparing cakes for the day.
  • Collaborated with kitchen staff to ensure order accuracy.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Utilised professional communication skills to resolve customer complaints.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Maintained clean and organised dining area for customer comfort.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Ensured compliance with health regulations through effective cleaning practices in dining area.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Shop Manager

Home Collections
07.2021 - 03.2025
  • Cashing Up
  • Organising Quotes for local business's and council
  • Dealing with faults.
  • Assisted customers in making informed buying decisions through expert advice on products,.
  • Negotiated with suppliers for better prices, leading to improved profit margins.
  • Delivered excellent customer experiences with personalised service approach.
  • Oversaw daily shop operations, ensuring smooth running of business activities.
  • Provided insightful product knowledge to customers, enhancing their shopping experience,.
  • Stock taking
  • Going out to help the driver on deliveries
  • Ensured cleanliness of shop premises, presenting a professional image to customers.
  • Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
  • Developed positive team culture, resulting in increased staff satisfaction and lower turnover rates.
  • Managed store inventory to ensure adequate stock levels at all times.
  • Coordinated promotional events, creating greater brand awareness within the local community.
  • Fostered strong relationships with key customers to boost loyalty and repeat business.

Shop Manager

K2, Kirkwall
07.2016 - 07.2021


  • Cashing Up
  • Organising Quotes for local business's and council
  • Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
  • Ensured cleanliness of shop premises, presenting a professional image to customers.
  • Oversaw daily shop operations, ensuring smooth running of business activities.
  • Enhanced customer service by training staff in effective communication and problem solving.
  • Negotiated with suppliers for better prices, leading to improved profit margins.
  • Delivered excellent customer experiences with personalised service approach.
  • Assisted customers in making informed buying decisions through expert advice on products,.
  • Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
  • Managed store inventory to ensure adequate stock levels at all times.
  • Fostered strong relationships with key customers to boost loyalty and repeat business.
  • Handled employee grievances promptly and fairly, maintaining morale within the workforce.
  • Provided insightful product knowledge to customers, enhancing their shopping experience,.

Bartender waiter

St Ola Hotel
KIRKWALL
01.2014 - 01.2021


  • Taking hotel and restaurant bookings over the phone and email
  • Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
  • Handled cash transactions accurately preventing discrepancies in daily takings.
  • Provided menu suggestions based on knowledge of popular items.
  • Kept customers satisfied with timely service delivery.
  • Worked collaboratively within a team to ensure smooth operation during peak hours.
  • Delivered exceptional customer service, resulting in repeat business.
  • Ensured compliance with hygiene standards through routine cleaning tasks.
  • Checked identification to ensure legal age requirements for alcohol consumption were met.
  • Responded promptly to customer inquiries, improving overall satisfaction rate.
  • Demonstrated professionalism and patience whilst dealing with difficult customers.
  • Maintained cleanliness of the bar area by regular sweeping and mopping.
  • Managed end-of-night closing duties for a seamless handover to morning staff.
  • Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.

Shop assistant

Orkney Television Enterprise
KIRKWALL
01.2011 - 01.2014
  • Updated window displays regularly for fresh store appeal.
  • Ensured customer satisfaction by providing attentive service and handling complaints professionally.
  • Upheld company policies whilst dealing with returns and exchanges.
  • Improved product visibility with strategic shelf arrangements.
  • Assisted customers in finding desired items to enhance their shopping experience.
  • Assisted in inventory counts, maintaining accurate records.
  • Managed stock levels on shop floor for continuous product availability.
  • Handled queries regarding products, providing detailed information as necessary.
  • Maintained clean, appealing shop environment for comfortable shopping experience.
  • Handled cash register efficiently, ensuring accurate transactions.
  • Collaborated effectively with team members during busy periods.
  • Greeted every customer warmly, promoting friendly atmosphere.
  • Guided customers to locate products or alternative items.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Completed opening and closing duties in line with established schedule.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Received and processed product returns.

Sports bookmaker

Rails Bookmakers
KIRKWALL
01.2008 - 01.2011
  • Arranging Delivery of stock
  • Maintained orderly work environment, promoting positive customer experience at the betting shop.
  • Facilitated efficient betting operations with regular review and update of racing forms.
  • Handled cash transactions quickly, ensuring smooth operation during peak hours.
  • Demonstrated professionalism whilst dealing with sensitive information about customers' gambling habits, respecting their privacy rights as per GDPR standards.
  • Strengthened understanding of bookmaking industry through continuous professional development.
  • Compiled end-of-day reports accurately, aiding managerial decision-making processes regarding odds setting strategies.
  • Collaborated closely with team members for consistent delivery of high-quality service.
  • Served customers with excellent customer service skills to facilitate positive experiences.
  • Enforced gambling rules to guarantee fair play.
  • Distributed winnings and collected payments from losers.

Private carer

Private Carer
01.2009 - 01.2010


  • Coordinated social activities contributing towards enriching social life of the cared-for individual.
  • Handled grocery shopping resulting in a stocked pantry at all times.
  • Conducted light household duties leading to an organised home environment.
  • Ensured improved personal hygiene for clients by assisting with daily tasks such as bathing, dressing, and grooming.
  • Fostered trustful relationships with both patients and their families thereby creating a friendly caregiving atmosphere.
  • Monitored changes in client's health; effectively communicated updates to relevant family members or doctors when necessary.
  • Improved emotional well-being of clients through companionship and conversation.
  • Provided quality care by ensuring the client's comfort and well-being.
  • Demonstrated understanding and patience whilst dealing with challenging behaviours, maintaining positive interactions with clients at all times.
  • Prepared nutritious meals for better health outcomes.
  • Adhered strictly to professional ethics; maintained confidentiality of sensitive information pertaining to patients' physical and mental health conditions.

Senior Playworker

Papdale Schools Out Club, Breakfast Club and Holiday Club
KIRKWALL
01.2002 - 01.2008


  • Doing risk assessments
  • Fostered positive relationships with parents to ensure consistent communication regarding child's progress and behaviour.
  • Managed challenging behaviour effectively, fostering a supportive atmosphere within the playgroup setting.
  • Maintained safe and secure environment for children through vigilant monitoring of playground activities.
  • Ensured clean play area by regularly tidying up after each activity session.
  • Initiated outdoor exploration trips, encouraging curiosity about nature in young minds.
  • Prepared nutritious snacks for healthy eating habits promotion amongst the children.
  • Developed strong rapport with children by actively engaging in creative play and learning activities.
  • Implemented creative arts and crafts projects to encourage self-expression and creativity in children.
  • Provided emotional support during times of distress, promoting mental well-being of all attendees.
  • Encouraged physical activity through sports-based games, reinforcing importance of fitness from a young age.
  • Dealt with injuries and emergencies promptly and efficiently.
  • Adhered to health and safety regulations and best practices regarding child safeguarding, escalating related concerns to Senior Play Worker.
  • Kept confidential all matters related to children, staff members and management or operational issues.

Education

SVQ 2 Business And Administration - SCQF Level 5, Early Years And Education Higher C

Orkney College
Kirkwall, Orkney Islands
01.2013 - 03.2013

Skills

  • Cash handling
  • Opening and closing procedures
  • Verbal communication
  • Outstanding customer service
  • Upbeat, outgoing and positive
  • Food service
  • Efficient under pressure
  • Telephone etiquette
  • Exceptional time management
  • Staff training capabilities
  • Patience and composure

Affiliations

  • I enjoy listening to music and learning about the artists and stories behind their songs.
  • Dog walking
  • Socialising with friends over meals and walks

Custom

  • Louise Mowat, Home Collections Owner, Home Collections, Tower Showroom, Junction Road, Kirkwall, Orkney, 01856 876629
  • Andrew Chambers, St Ola Hotel Manager, West Ray, Kirkwall, Orkney, KW15 1UE, 07802606200

Timeline

Waitress/Kitchen Assistant

Barrier View Café
04.2025 - 07.2025

Shop Manager

Home Collections
07.2021 - 03.2025

Shop Manager

K2, Kirkwall
07.2016 - 07.2021

Bartender waiter

St Ola Hotel
01.2014 - 01.2021

SVQ 2 Business And Administration - SCQF Level 5, Early Years And Education Higher C

Orkney College
01.2013 - 03.2013

Shop assistant

Orkney Television Enterprise
01.2011 - 01.2014

Private carer

Private Carer
01.2009 - 01.2010

Sports bookmaker

Rails Bookmakers
01.2008 - 01.2011

Senior Playworker

Papdale Schools Out Club, Breakfast Club and Holiday Club
01.2002 - 01.2008

Similar Profiles

Create profile
Kirsty Velzian