Harriet Heppenstall
Holmfirth
Summary
Highly responsible and reliable professional with a strong background in customer service with exceptional verbal communication skills who excels in multidisciplinary teamwork. Always works with a courteous demeanour, and an upbeat, outgoing, and positive attitude. Organised and reliable with a proven track record of working efficiently. Committed to delivering excellent service and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Part-Time Waitress/Front of House
The Huntsman Inn (JW Lees)
Holmfirth, West Yorkshire
10.2021 - 04.2025
- Taking customer orders
- Processing customer payments, in cash and via the card machine
- Providing high customer service to ensure customer satisfaction
- Setting up tables for service
- Assisting with large functions like weddings
- Making and plating desserts
- Improved customer satisfaction by providing efficient and friendly service.
- Utilised professional communication skills to resolve customer complaints.
- Managed table settings for enhanced dining experience.
- Enhanced guest satisfaction through attentive and prompt service.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Education
Bachelor of Arts - Criminology with Forensic Science
University of Hull
09.2023 -
A-Levels -
Huddersfield New College
09.2021 - 07.2023
GCSEs -
Holmfirth High School
09.2016 - 07.2021
Junior School -
Holmfirth Junior and Infant School
09.2008 - 07.2016
Skills
- Customer Service
- Payment Processing
- Verbal communication
- Multidisciplinary teamwork
- Order processing
- Outstanding customer service
- Courteous
- Upbeat, outgoing and positive
- Organised and reliable
- Highly responsible and reliable
Affiliations
- Clay Pigeon Shooting
- Spending time in the countryside
- Caring for animals
- Gardening
- Spending time with friends
Personal Information
Date of birth: 07/09/05
Full Clean Driving License
Additional Information
Having commenced my Duke of Edinburgh Award I volunteered at a local animal shelter, which allowed me to meet new people and build on my teamwork and communication skills. I competed extensively at junior triathlon and cycling.
Timeline
Bachelor of Arts - Criminology with Forensic Science
University of Hull
09.2023 -
Part-Time Waitress/Front of House
The Huntsman Inn (JW Lees)
10.2021 - 04.2025
A-Levels -
Huddersfield New College
09.2021 - 07.2023
GCSEs -
Holmfirth High School
09.2016 - 07.2021
Junior School -
Holmfirth Junior and Infant School
09.2008 - 07.2016
Similar Profiles
Ginna SandovalGinna Sandoval
Housekeeping Supervisor at JW Marriott Camelback InnHousekeeping Supervisor at JW Marriott Camelback Inn
LESLIE LOPEZ CASTANEDALESLIE LOPEZ CASTANEDA
Pool Attendant at JW Marriott Camelback INNPool Attendant at JW Marriott Camelback INN
Kimberly GuyKimberly Guy
Licensed Massage Therapist at JW Marriott Camelback Inn Resort & SpaLicensed Massage Therapist at JW Marriott Camelback Inn Resort & Spa